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- DESIGN AND IMPLEMENTATION OF HOTEL MANAGEMENT SYSTEM
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MANAGEMENT INFORMATION SYSTEM AS A TOOL FOR DECISION MAKING (A CASE STUDY OF WEMA BANK PLC)
This research work examined Management Information System as a tool for decision making in banking industry.
The study laid emphasis in the rate with which management information system has influence business organization is so great and the involving technology has broadened the data processing beyond limit in electrical and mechanical engineering contracting companion for this reason the need for careful analyzing of the topic.
The Management information system as a toll for decision making with reference to Wema Bank PIc. A total number of 50 respondents both females and males with an average age of 21 years cutting across management team, senior staff and junior staff who were selected through random sampling method. They were given questionnaire to fill concerning their personal dispositions and responses relating to Management Information System (MIS).
The data collected was analyzed using simple percentage and chi-square test for goodness of it. Two hypothesis were tested; all were confirmed to be significant. The result showed that:
i)For effective decision making by the management, there must be adequate supply of information in the organization.
ii) Management Information System facilitate and enhance decision making in an organization to Improve productivity and performance.
Finally, some recommendation were made in solving the identified problems.
TABLE OF CONTENTS
CHAPTER ONE: INTRODUCTION
1.1 Background of the Study
1.2 Purpose of Study
1.3 Significance of Study
1.4 Research Question
1.5 Research Hypotheses
1.6 Statement of Problem
1.7 Scope and Limitation of Study
1.8 Organisation of the Study
1.9 Conceptual Framework
CHAPTER TWO: LITERATURE REVIEW
2.2 Current Literature Review
2.3 Management of Information Function and Need
2.4 Function and Value of Information
2.5 Management Information System and Organisation Structure
2.6 The Nature of Planning of Control for Decision Making
2.7 System Theory and Concept
2.8 Summary of the Chapter
CHAPTER THREE: RESEARCH METHODOLOGY
3.2 Research Design
3.3 Characteristics of Study Population
3.4 Sampling Designs and Procedures
3.5 Administration of Data Collection Instrument
3.6 Data Collection Instrument
3.7 Techniques of Data Analysis
3.8 Limitations of the Methodology
CHAPTER FOUR: DATA ANALYSIS AND HYPOTHESIS TESTING
4.2 Data Analysis
4.3 Data Analysis According to Test of Hypotheses
4.4 Discussion of Findings
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION
5.4 Suggestion for Further Study
1.1 BACKGROUND OF THE STUDY
Organizations are involved· in one form of data collection and processing of the data, which vary considerably in size and structure. It is a common expression nowadays to talk of providing solution to business problems. It must be noted that organizational problems are not the same as mathematical problems requiring set of equation with unique solutions instead, providing solutions to organizational problems refers to the method of reducing the burden of a task or avoiding calamity or destruction likely to take place as a result of certain difficulties encountered by the organization.
Solutions to the problems of business organizations are provided by highly organized system that have been carefully planned and operated. The reason is that business problems are closely linked with the need for the Information necessary to control the organizations activities.
Therefore, the aim of this project is to undertaken a critical study of the assessment of management information system that is capable of providing solutions to the various problems of business organization, to ensure effective control, planning and decision making for its activities.
The solution to the business organization problems led to the implementation of the electronic computers. Historically, the early man used fingers, toes, sticks and even pebbles to perform operation which become sophisticated and complex, it became necessarily to improve on the existing data processing method.
By the middle of the 20th century, several efforts made by constructing machines to performed calculations easily and automatically some "of the successful efforts include the following:-
The Chinese Abacus which was originated in China but, it is still use until today in part of Asia. It is a mechanized pebbles counter which has been in use in a variety of forms over the last 200 years. It is used to store intermediate results off a series of calculation.
Furthermore, another French mathematics call Blaise Pascal developed the first notable true calculating machine in 1642 which performs multiplication, addition and subtraction and likewise Goot Yen Leibriz a German mathematician invented a calculating machine which performs multiplication and division.
Moreso, another French man name Jacquard a textile manufacturer between 1802 and 1504 invented a mechanical means of automatically controlling weaving looms to facilitate the production of woven cloth with complete patterns and also a professor of mathematics in Cambridge University called Charles Barrage developed the concept of an analytical machine in 1834 as a general purpose automatic calculator.
In addition, a statistician called Herman Hollerith developed the punched card and electrical tabulation machine for the United State Census in 1890, he had his idea originated from the fact that census in 1890, he had his idea originated form the fact that census questions were ''Yes'' or "No" type. Tabulators were used to punch holes, automatic selecting and sorting of cards. The census of 1890 on 63 million citizens took only 3 years to complete. He set up his own company known as the computing tabulation recording company which later became IBM (International Business Machine Corporation).
Lastly, John Neuman made a summary of the design requirements for the modern computer in his reports in 1946 as follows: Binary codes should be used for the representation of data and instructions in a way which make no distinction between them to be stored together and shared the same storage space within the computer should be able to process both data and instructions.
Generally, this research is carried out to really look into different aspect of tools or instruments and concepts of management information system, why it is a tool, what makes it a tool for decision making and finally how to effectively make use of information and the categories of information users.
HISTORICAL BACKGROUND OF WEMA BANK PLC
Wema Bank PIc. formerly known as Agbonmagbe Bank Limited was incorporated on the 2nd of May, 1945 as a private limited liability commercial banking company with an authorized share capital of
N15,000 fully paid, jointly owned by Chief M.A. Okupe and Mr. A.A. Alade. The bank was incorporated with the following objectives:
1. The creation of better condition of service for its employees to ensure maximum job satisfaction consistent with the bank's overall objectives.
2. The provision of efficient and modern banking services to Nigerian businessman, traders and craftsmen at a reasonable price, also identification of the bank with the economic and ind ustrial aspirations of the country.
3. The assurance that the bank is operated on a purely commercial basis to ensure that enough funds for expansion and modernization are readily available when needed.
At the apex of the bank's organizational structure is the board of directors to which the Chief executive reports. The management of the bank is responsible for policy formulation and implementation is made up of the managing director, general managers and assistant general managers.
The main structure of the bank consists of divisions within which are departments. The divisions each headed by an executives director company of administration, finance and operations.
However, there are some departments, which owing to the nature of their duties are not grouped under any division. They are:
i. Corporate planning and development
ii. Audit and Inspectorate
iii. Legal/Company secretary
At Wema Bank, the operations division controls the actives involving credit (loans and advances). Marketing, credit administration, corporate finance, domestic operations and foreign operations.
The bank is pursuance of its expansion programmed, presently has over 90 branches spread all over the country. This is so in order to relate branch location to market segment identified and spread nationwide without compromising profitability. The assets of the bank worth over
N70 billion and N800,015,068 shares through Odua Investment Company Limited having 40% while other Nigeria shareholders having 60% as at 2003.
The bank adopted the CBN policies in the preparation of its financial statement in lieu of loans and advances are stated net of provision for doubtful debts. The provision is determined in accordance with the central bank of Nigeria's prudential guideline from a specific assessment of each customers account. A general provision of 15% is also made on loan and advances which have not been specially provides for.
1.2 PURPOSE OF STUDY
The main purpose of study of this research project is to give overview knowledge into different aspects of an instrument or tool of management information "system as it is observed that modern day organization going with the dynamism m business environment needs" information for planning, control and decision making.
Also, with the global change in business environment due to changes in information system, the project will further enhance the reader's knowledge concerning information for planning, control and decision making.
Finally, the project is to booster decision-making in the organization through the need or use of the information.
1.3 SIGNIFICANCE OF STUDY
The project examines the tool for management information system for decision making, revising the review, need and importance of management information system in: relation to decision in an organization.
The study will look at the nature and scope of information management and its system, examining the weakness and opportunities, threat and strength in the organization. The project will also appraise management function and its information needs, also the characteristic of good management information system.
The nature of decision-making tools for management information system will be diligently examined in this project. In order to find a solution and ease decision of study will include literature review, determination of sample size and data collection, presentation of data analysis and recommendation that is widely spread throughout the chapters.
1.4 RESEARCH QUESTION
In the process of the research, the under listed question has designed to be focused and they are:
i. What types of control can we put in place to achieve adequate planning and decision making on management information system in an organization?
ii. What forms of internal controls do we need in management information system department or proper assessment?
iii. Is the corrective measures are in place to appraise the performance of various sections and sub-section in management information system department?
iv. What forms of recommendation do we need to achieve adequate decision making in management information department?
v. What types of measure' are needed for the efficacy of various methods used to source for data in decision making to enhance adequate planning and controls?
vi. Is planning, control and decision making required in management information system department?
vii. What are the limitations of the various techniques used In management information system for decision making?
1.5 RESEARCH HYPOTHESES
The research hypotheses that would be tested in this project are:
Hi: For effective decision making by the management, there must be adequate supply of information in the organization.
Ho: For effective decision making by the management, there is no need for adequate supply of information in the organization.
Hi: Management information system facilitate and enhance decision making in an organization to improve productivity and performance.
Ho: Management information system does not facilitate and enhance decision making in an organization to improve productivity and performance.
1.6 STATEMENT OF PROBLEM
Management Information system entails the provision of necessary information to individual managers in an organization in order to improve their degree of efficiency and effectiveness in the attainment of the overall objectives of the organization, which are profitability, market standing productivity innovation, employee’s satisfaction and social responsibility. In the development of management information system. It is necessary to have proper understanding of:
i. What is involved in managing a business?
ii. The factors affecting the type of information required.
iii. Identification of the appropriate information.
iv. The method involved in presenting information effectively.
Any management information system that does not recognize what managing a business entails would be without direction and therefore not capable of playing the supporting role is meant to secure. Afterall, management information system seeks to provide effective support to managers so as to ensure efficient management.
1.7 SCOPE AND LIMITATION OF STUDY
The scope of the study will give a general view of Management Information System in the worth of decision making and how management information system affect the decision making of every organization.
The limitation of the study may be as a result of the retrieval of questionnaire to be distributed out to the respondent, the time factor is also a limitation to be study as in period of writing the research project and also the study could be limited through financial resources. In this case, transportation cost to the libraries and place understudy, printing of questionnaire to the respondents.
1.8 ORGANIZATION OF THE STUDY
The study is presented in five chapters namely:
The chapter one contains introduction, statement of problems, purposes of study, significance of study, research question, research hypotheses, scope and limitation of study, conceptual framework.
Chapter two comprises of background, current literature review etc. Chapter three comprises of introduction, research design, characteristics of the study, sample designs and procedures, data collection instrument etc.
Chapter four consists of data analysis, review etc. While chapter five will consists of summary, conclusion, recommendation and suggestion for future research.
1.9 CONCEPTUAL FRAMEWORK
Data: This is the raw facts and figures pertaining to the day to day activities of an organization. Data do not enhance decision making because they' have no meaning.
Information: This represent data that has been processed. It is also data have been interpreted and understood by the recipient of the message.
Planning: This is a decision taken before one takes an action. It is an attempt at coping with uncertainties by thinking of what, how and when a future course of action would be taken.
Management Information System: This entails the provision of necessary information or report to individual managers in an organization in order to improve their degree of efficiency and effectiveness.
Information System: This refers to a set of Information connected or inter-dependent, so as to form a complex parts in an orderly arrangement according to some plan.
Information System Strategies: This is defined as the long term directional plan. It is seen to be business led, supporting business strategies or creating new strategy option.
Information Technology: This is the contribution of science and technology towards effective and efficient production and dissemination of information to the users accurately and timely.
Information Technology Strategy: this deals with technology having great in t1uence on all aspect of organization systems which include computer, communication, data and application system.
Management Report: The Information produced for managers and the utilization of it by individual manager varies from one organization to another.
Feedback: This is the communication of a system measured output to a comparator so as to detect deviation. It is an essential output signal causing error signals to be generated as a basis of adjusting the input to a system which is in respect of an automatics control system and is achieved by an in-built control mechanism.
File: This is a collection of data, which consist of a number of related sets of data called records.
System Analysis: This may be defined as a method of determining how best to use computer with other resources to perform tasks, which meet the information needs of an organization.
Controlling: This is the comparison: of actual performance with plans in order to take necessary corrective measures.