THE EFFECT OF STAFF ATTITUDE TO WORK ON PRODUCTIVITY IN AN ORGANIZATION (A CASE STUDY OF LIFE FLOUR MILL)


Content

 

 

ABSTRACT

The study examined the effect of staff attitude to work on productivity in an organization using the Flour Mill Sapele as a Case Study. The purpose of this study is to highlight the fact that the success of any organization depends on the extent to which the workforce is committed to the achievement of the goals could be best achieved if the workforce is been motivated, provided with good working environment, sent on training to mention but a few. For this reason, the focus of this research therefore is on motivation which if well applied could make the workforce develop positive attitude to work and become result oriented. Five research questions were formulated for this study. Unstructured questionnaire was used to collect data from the sample size of eighty (80) workers made up of Sales Department, Production Department, Maintenance Department and Senior Staff. Data on the effect of staff attitude to work on productivity in an organization. From the findings, it was discovered that if workers are not send on training, the workers will not meet up with trend in organization. In view to the fact that motivation is very important to survival of the organization, it was recommended that workers should focus and pay attention to motivation, good working environment and facing workers in training since workers are the live wire of any organization.


TABLE OF CONTENTS

        Title Page                                                                 i

        Certification                                                             ii

        Dedication                                                               iii

        Acknowledgements                                                  iv

        Table of Contents                                                     vi

        Abstract                                                                   ix

        Chapter One: Introduction

1.1      Background to the Study                                         1

1.2      Statement of the Problem                                        2

1.3      Research Questions                                                 3

1.4      Objectives of the Study                                            4

1.5      Research Hypotheses                                               4

1.6      Scope of the Study                                                   5

1.7      Significance of the Study                                         5

1.8      Limitations                                                              6

1.9      Operational Definition of Terms                                       6

Chapter Two: Literature Review

2.1      Introduction                                                             8

2.2      Motivation and Theories                                          8

2.2.1  Maslow’s Hierarchy of Needs Theory                      8

2.2.2 Maslow’s Need Vs Herzberg’s Motivation/Hygiene

Factors                                                                     18

2.2.3 The Theory of Douglas McGregor and William Ouchi 18

2.3   What is Attitude?                                                     22

2.3.1 Types of Attitude                                                     23

2.3.2 Poor Attitude to Work                                             25

2.3.3 Effects of Poor Attitude to Work on Productivity     27

2.3.4 Reasons for Poor Attitude to Work                          28

2.3.5 Solution to Poor Attitude to Work                           29

2.3.6 Leadership Style                                                     30

2.4   Summary of Literature Review                                         34

Chapter Three: Research Methodology

3.1      Introduction                                                             37

3.2      Research Design                                                      37

3.3      Population of the Study                                           38

3.4      Sample/Sampling Technique                                  38

3.5      Instrumentation                                                       39

3.6      Method of Data Collection                                               40

3.7      Method of Data Analysis                                          40

Chapter Four: Data Analysis, Instrumentation and Discussion

4.1      Introduction                                                             41

4.2      Data Presentation                                                    42

4.3      Data Analysis                                                           47

4.4      Hypotheses Testing                                                  59

4.5      Interpretation and Discussion                                 62

 

 

 

 

Chapter Five: Summary, Conclusion and Recommendations

5.1      Summary                                                                 64

5.2      Conclusion                                                              66

5.3      Recommendations                                                   68

References                                                               70

Appendices                                                              71


CHAPTER ONE

INTRODUCTION

1.1      Background to the Study

A good analysis at the resources of any organization that will enhance the organization; to move on effectively is the place of the work force which cannot be over emphasized, hence every establishment ought to give it optimum attention and place a high priority over it, as it can lead to the rise of the organization.

According to Iredia (2010), management is the process of planning, coordinating, interpreting and motivating the factors of others toward achieving a specific goal or objective. In other words, management can be seen as the mobilization of both material and human resources toward achieving organizational goal. We can see that no matter how much the organization is rich, in physical cash that cash has to be managed by man to get work done more respectively.

An organization can be viewed from two perspectives, firstly, as an entity, secondly, through process. According to Iredia (2011), organization as an entity is a place where business activities are carried on. An organization can be private or public and it is established to achieve a specific goal and objective. For this reason, rules and regulations are being given by organization to assist in achieving its goal and objectives.

Some staff attitude to work may bring about positive or negative result in any organization (private or public), staff attitude ought to be a very sensitive factor to always watch out for as the organization’s aim toward positive result for productivity. An organization watch comprises of various work groups or system, there ought to be regular attendance of workers to work if the goal of that organization is to be achieved. This is the more reasons why management should guide against workers poor attitude to work on productivity.

1.2      Statement of the Problem

Naturally, human beings are not machines that can just be manipulated on and get the best result, there has been this problem of their attitude towards work. In every organization, no matter how large or small it is, it encounter this problem as human being naturally are slow, lazy and reluctant to work but care has not been taken to actually uncover the cause of this crucial and universal problem of getting workers to work willingly and enthusiastically is a problem that needs to be tackled vigorously. Sometimes, workers behave unusual when it is clear to them that they have been cheated on or denied of their rights and privileges.

1.3      Research Questions

The following research questions are presented to aid the study.

1.          Does motivation actually enhance productivity?

2.          What is the impact of staff attitude to work and its effects on productivity in organization?

3.          Can training enhance productivity in an organization?

4.          Will increase in salary alone improve job performance?

5.          How does the sole welfare of the workers affect productivity?

 

1.4      Objective of the Study

The main objective of this study is to investigate the role staff attitude to work has to play in organization. Specifically, the objectives are as follows:

1.          To find out if motivation can actually enhance productivity.

2.          To find out whether staff attitude to work has in any way impacted or affected productivity.

3.          To find out if staff training can enhance productivity in an organization.

4.          To find out if the problem of salary increase will improve job performance.

5.          The study will also investigate how the sole welfare of the workers has affected productivity.

1.5      Research Hypotheses

Hypothesis One

HO:   Staff attitude not ought to be a very sensitive factor.

HI:    Staff attitude ought to be a very sensitive factor.

 

 

Hypothesis Two

HO:   Staff attitude to work may not be bring about positive result in an organization.

HI:    Staff attitude to work may bring about positive result in an organization.

1.6      Significance of the Study

This study will help the establishment to know how to manage their work force so as to get the best out of them.

It will also point out the organizations lapse and how they will be able to perform up to the expectation of their workers and management.

The study will also point out not only to life flour mill but other business organization and the importance of motivation in any organization.

1.7      Scope of the Study

The scope of this study covered staff attitude to work and its effects on productivity in organization, a case study of life flour mill, Sapele, Delta State.

 

1.8      Limitations of the Study

The completion of this work was not without difficulties. Time they say is Posman’s friend as it flies couple with the time frame of the semester and other social activities; hence the researcher has to plan with time frame of the semester.

Getting material for this study was a difficult task as there was disavailability of literature within this environ.

Another problem the researcher faced was high cost of stationeries as the researcher now spends more than the budgeted sum.

1.9      Definition of Terms

Staff: All the workers employed in a business or personnel in an organization.

Attitude: A way of feeling, thinking about or behavioural pattern of a person.

Work: The use of physical strength or mental power in order to do or make something. The effort derived from metabolism during bodily activity.

Effect: Positive or negative result derived from one’s effort.

Productivity: The volume of goods or services produced per work within a specific unit of time. It has to do with the total output within a period of time.

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