- AN ASSESSMENT OF THE IMPACT OF BANK CREDIT ON AGRICULTURAL DEVELOPMENT (A CASE STUDY OF FIRST BANK OF NIGERIA PLC)
- THE IMPACT OF PERFORMANCE EVALUATION THROUGH THE ANALYSIS OF FINANCIAL STATEMENT ON INVESTMENT DECISIONS (A CASE STUDY OF LOGMAN NIGERIA PLC.)
- COMPENSATION MANAGEMENT AND ORGANIZATIONAL PERFORMANCE (A STUDY OF PZ CUSSIONS NIGERIA PLC)
- THE EFFECT OF FORWARD INTEGRATION ON PERFORMANCE OF MANUFACTURING INDUSTRY (A STUDY OF CADBURY NIGERIA PLC)
- ASSESSMENT OF THE IMPACT OF BANK CREDIT ON AGRICULTURAL DEVELOPMENT (A CASE STUDY OF FIRST BANK OF NIGERIA PLC)
- EFFECTS OF PERFORMANCE EVALUATION THROUGH THE ANALYSIS OF FINANCIAL STATEMENT ON INVESTMENT DECISIONS (A CASE STUDY OF LOGMAN NIGERIA PLC.)
- EFFECTS OF LABOUR TURNOVER ON ORGANIZATIONAL PERFORMANCE (A COMPARATIVE STUDY OF UNILEVER AND PZ NIGERIA PLS)
- IMPACT OF THE BANKING SECTOR ON DISCHARGE OF SOCIAL RESPONSIBILITY BY SMALL SCALE BUSINESS ORGANISATION (A CASE STUDY OF TASHO ENTERPRISE AND LUWOJU HOTEL)
- ROLE OF BANKING SYSTEM IN THE DEVELOPMENT OF NIGERIAN ECONOMY (A Case Study of Nigerian Breweries Plc)
- ECONOMIC EFFECT OF ADVANCED FREE FRAUD IN THE BANKING SYSTEM IN NIGERIA
THE IMPACT OF ELECTRONIC BANKING ON THE PERFORMANCE OF BANKING IN NIGERIA (A Case Study of Eco Bank Plc)
This research project examined the impact of Electronic banking on the performance of banking in Nigeria with special reference to Eco Bank Plc. The research discussed existing literatures on electronic banking and the history of electronic banking in Nigeria. It also identified the various electronic banking systems and further evaluate the threats associated with electronic banking in Nigeria
Three hypotheses were formulated and tested for the purpose of this research. A well structured questionnaire was designed and administered to staff of Eco bank Plc as a means of gathering data. A sample of forty (40) was drawn from the population. Simple random sampling technique was adoptedfor selection of the respondents.
The data gathered was presented on table using percentage. The formulated hypotheses were analysed with the use of Chi-Square. The analyses of the research resulted into rejecting the three null hypotheses and accepting all alternate hypotheses. Decision drawn by the analyses were that; Electronic banking has significant impact on the performance of Eco bank Plc. Also the adoption of Electronic banking enhance the fortune of Eco Bank Plc, and finally, that there is significant relationship between operational efficiency of bank and electronic banking.
TABLE OF CONTENT
1.1 Background of the Study
1.2 Statement of the Study
1.3 Objective of the Study
1.4 Statement of Research Questions
1.5 Research Hypothesis
1.6 Research Methodology
1.7 Scope and Limitations of the Study
1.7 Significance of the Study
1.8 Brief Literature Review
1.9 Definition of Terms
2.2 The View on Electronic Banking
2.3 Electronic Banking and the Common Banking Product
2.3.1 Telephone and PC Banking Products
2.3.2 The Card System
2.3.3 The Automated Teller Machine (ATM)
2.4 The Entry of Nigerian Banks into Electronic Banking
2.5.1 Threats of Cyber-Creams on the Nigerian Banking Premises
2.5.2 The Regulatory Challenges
2.5.3 Electronic Banking Profitability and Efficiency
2.5.4 Bank Customer Relationship
3.2 Research Methodology
3.3 Sample Size
3.4 Sampling Techniques
3.5 Restatement of Hypothesis
3.6 Method of Data Collection
3.7 Method of Data Analysis
DATA PRESENTATION AND ANALYSIS
4.2 Presentation and Analysis of Data
4.2.1 Qualification of Respondent
4.2.2 Working Experience
4.2.3 Cadre of Respondents
4.2.4 Professional Qualification
4.2.5 Department of Respondents
4.2.6 Threat to Electronic Bank
4.2.7 Threat Assessment
4.2.8 Respondent Assessment of Eco Bank’s Electronic
4.2.9 Information Technology Training Program
4.2.10 Level of Electronic Banking
4.2.11 Improvement of Customer Satisfaction
4.3 Test of Hypotheses
4.3.1 Hypothesis One
4.3.2 Hypothesis Two
4.3.3 Hypothesis Three
SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
1.1 BACKGROUND OF THE STUDY
The new millennium brought with it new possibilities in terms of information access and availability simultaneously, introducing new challenges in protecting sensitive information from some eyes while making it available to others. Today’s business environment is extremely dynamic and experience rapid changes as a result of technological improvement, increased awareness and demands Banks to serve their customers electronically. Banks have traditionally been in the forefront of harnessing technology to improve their products and services.
The Banking industry of the 21st century operates in a complex and competitive environment characterized by these changing conditions and highly unpredictable economic climate. Information and Communication Technology (ICT) is at the centre of this global change curve of Electronic Banking System in
The application of information and communication technology concepts, techniques, policies and implementation strategies to banking services has become a subject of fundamental importance and concerns to all Banks and indeed a prerequisite for local and global competitiveness Banking. The advancement in Technology has played an important role in improving service delivery standards in the Banking industry. In its simplest form, Automated Teller Machines (ATMs) and deposit machines now allow consumers carry out banking transactions beyond banking hours. With online banking, individuals can check their account balances and make payments without having to go to the bank hall. This is gradually creating a cashless society where consumers no longer have to pay for all their purchases with hard cash. As most people now own mobile phones, banks have also introduced mobile banking to cater for customers who are always on the move. Mobile banking allows individuals to check their account balances and make fund transfers using their mobile phones.
The delivery channels today in
E-Banking has made banking transactions easier around the World and it is fast
gaining acceptance in
1.2 STATEMENT OF THE PROBLEM
Due to these problems banks could not provide quality services that satisfies customers. In line with rendering qualities and acceptable services that most Banks in
1.3 STATEMENT OF RESEARCH QUESTIONS
In order to achieve the purpose of this research study, the study will attempt to provide answers to the following research questions.
· Does electronic banking has impact on the performance of Eco bank Plc.
· Does the adoption of Electronic banking enhance the fortune of Eco Bank Plc
· Has electronic banking improved Customer relationship in Eco bank Plc.
· Does the Bank electronic banking guideline comply with the CBN electronic
1.4 OBJECTIVES OF THE STUDY
The main objective of this research work is to examine impact of electronic Banking on the performance of banking in
· To evaluate the prospects of electronic banking in Eco bank Plc.
· To evaluate the impact of electronic banking in Eco bank Plc.
· To examine whether electronic banking has improve the fortune of the Bank.
· To examine the level of compliance of the Bank to CBN electronics Banking guideline policy.
1.5 RESEARCH HYPOTHESES
To provide answer to the research questions arising from this study, the following hypotheses are postulated.
Ho: Electronic banking does not have significant impact on the performance of
Eco bank Plc.
H1: Electronic banking has significant impact on the performance of Eco bank Plc.
Ho: Adoption of Electronic banking does not enhance the fortune of Eco Bank Plc
H1: Adoption of Electronic banking enhance the fortune of Eco Bank Plc
Ho: There is no significant relationship between operational efficiency of bank
and electronic banking
H1: There is significant relationship between operational efficiency of bank and electronic banking
1.6 SIGNIFICANCE OF THE STUDY
The research is equally significant because it would provide answers to factors militating against the implementation of electronic banking in Eco Bank Plc; prove the success and growth associated with implementation of electronic banking highlight the areas of banking operations that can be enhanced via electronic banking.
1.7 SCOPE AND LIMITATIONS OF THE STUDY
In pursuance of the objective of the study; attention shall be focused on electronic banking among other electronic commerce implementation. In order to conduct an empirical investigation into the adoption of Electronic banking in
In view of the technicalities involved, it would be unrealistic to assume that all necessary facts have been gathered in the process of the study. Information gathered is limited to those made available by the respondents and also those gathered from end users. However, the impacts of this limitation will be reduced to the barest minimum.
1.8 DEFINITION OF TERMS
Access Products – Products that allow consumers to access traditional payment instrument electronically, generally from remote locations.
ATM Card - UB Debit Card is a Chip device consisting of circuit element on single silicon chip. The Card a complex circuits that process microprocessors with a single chips that contain the complete arithmetic and logic unit of computers.
Chip Card – Also known as an integrated circuit (IC) Card. A card containing one or more computers chips or integrated circuits for identification, data storage or special purpose processing used to validate personal identification numbers, authorize purchases, verify account balances and store personal records.
Electronic Data Interchange (EDI) – The transfer of information between organizations in machine readable form.
Electronic Money – Monetary value measured in currency units stored in electronic form on an electronic device in the consumer’s possession.
Electronic Recruitment –This is an online recruitment services to all kinds and categories of clients such as (Army, navy, police and the Paramilitary) through customizable web portals and the use of scratch cards/PINs for a Prospective applicants.
Electronic Web Collection - This enables the Bank partner with Universities and higher institutions of learning to handle Admission, Registration, Examination Managements and Fees Collection needs.
Internet Banking- This is a product that enables the Bank leverage on the Internet Banking System Module in-built on the new Banking Application (BANKS) implemented by the Bank to serve the Internet Banking needs of the Bank’s customers.
Mobile Banking - This is a product that offers Customers of a Bank to access services as you go. Customer can make their transactions anywhere such as account balance, transaction enquiries, stop checks, and other customer’s service instructions, Balance Inquiry, Account Verification, Bill Payment, Electronic fund transfer, Account Balances, updates and history, Customer service via mobile, Transfer between accounts etc.
Payment System – A financial system that establishes the means for transferring money between suppliers of fund, usually by exchanging debits or Credits between financial institutions.
Point Of Sale (POS) Machine - A Point-of-Sale machine is the payment device that allows credit/debit cardholders make payments at sales/purchase outlets. It allowed customers to perform the following services Retail Payments, Cashless Payments, Cash Back Balance Inquiry, Airtime Vending, Loyalty Redemption, Printing mini statement etc.
Smart Card – A Card with a computer chip embedded, on which financial health, educational, and security information can be stored and processed.
Transaction Alert - Our customers carry out debit/credit transactions on their accounts and the need to keep track of these transactions prompted the creation of the alert system by the Bank to notify customers of those transactions. The alert system also serves as notification system to reach out to customers when necessary information need to be communicated.