- IMPACT OF THE BANKING SECTOR ON DISCHARGE OF SOCIAL RESPONSIBILITY BY SMALL SCALE BUSINESS ORGANISATION (A CASE STUDY OF TASHO ENTERPRISE AND LUWOJU HOTEL)
- THE IMPACT OF BANK FRAUD AND DISTRESS ON BANKING HABIT IN NIGERIA (A CASE STUDY OF FIRST BANK, GTB, UBA, UNION BANK AND ZENITH BANK)
- THE IMPACT OF ELECTRONIC BANKING ON THE PERFORMANCE OF BANKING IN NIGERIA (A Case Study of Eco Bank Plc)
- THE IMPACT OF MARKETING FINANCIAL SERVICES IN DEREGULATION ECONOMY BANKING INDUSTRY (A CASE STUDY OF UNITED BANK FOR AFRICA (UBA)
- THE IMPACT OF BANK DISTRESS ON THE BANKING HABIT OF NIGERIANS
- IMPACT OF INFORMATION TECHNOLOGY ON BANKING OPERATIONS (A STUDY OF FIRST BANK OF NIGERIA PLC.)
- THE IMPACT OF INFORMATION TECHNOLOGY ON BANKING OPERATIONS IN FIRST BANK OF NIGERIA PLC.
- THE IMPACT OF MARKET ORIENTATION PRACTICES ON ORGANISATIONAL PERFORMANCE IN NIGERIAN BANKING INDUSTRY (A CASE STUDY OF FIRST BANK, FIRST CITY BANK, STERLING BANK, UBA AND ZENITH BANK)
- THE IMPACT OF BUDGET AND BUDGETARY CONTROL IN BANKING SECTOR (A Case Study of First Bank of Nigeria Plc.)
- THE IMPACT OF BANK DISTRESS ON THE NIGERIAN BANKING HABIT
THE IMPACT OF TRADE UNION IN DISPUTES SETTLEMENT IN THE BANKING INSTITUTION [A Case Study of United Bank o Africa (U.B.A)]
This study dealt with the Impact of Trade Union on Disputes Settlement in Banking Institution and Its Effect on Employees with references to United Bank of Africa (UBA).
The significance of disputes settlement machinery should be efficient and effective, so as to settle dispute or conflict or conflict in the banking institution on time resolve dispute adequately.
This study used questionnaire method in carrying out the study. Questionnaires were distributed to the workers in various departments.
The findings of the study was that if the employees are unhappy and aggrieved towards the organisation then there will be low productivity i=under utilisation of resources and even less profit which will be very unhealthy for the organisation.
TABLE OF CONTENTS
Title Page ` i
Table of contents vi
CHAPTER ONE: INTRODUCTION
1.1 Brief Overview of the Subject of Study 1
1.2 Statement of Problem 3
1.3 Purpose of the Study 4
1.4 Research Questions 5
1.5 Statement of Research Hypothesis 5
1.6 Scope of the Study 6
1.7 Significance /Relevance of the Study 6
1.8 Data Collection Instruments 6
1.9 Methods of Data Analysis 9
1.10 Limitations of Methodology 11
1.11 Definition of Terms 11
1.12 Sampling Size 12
CHAPTER TWO: LITERATURE REVIEW
2.1 Brief Introduction 15
2.2 Objective and Functions of Trade Union 16
2.3 Labour Management Relations 18
2.3.1 Union Right and Management Prerogatives 23
2.4 What Constitutes a Dispute? 24
2.5 What are Grievances 27
CHAPTER THREE: RESEARCH METHODOLOGY
3.1 The Method of Research Use 36
3.2 Historical Background of UBA 36
3.3 Organisational Structure and Activities of the Bank 37
3.4 The Staff/Personnel Department 39
3.5 The Study Population 41
3.6 Availability of Sample 42
3.7 Methodology Constraint 42
CHAPTER FOUR: PRESENTATION AND ANALYSIS OF DATA
4.1 Brief Introduction of the Chapter 43
4.2 Characteristics and Classification of Population being
CHAPTER FIVE: SUMMARY OF FINDINGS, IMPLICATION OF
FINDINGS, RECOMMENDATIONS AND
5.1 Summary of Findings 56
5.2 The Implication of the Findings 57
5.3 Recommendations 60
5.4 Concussion 62
5.5 Suggestions for Further Research Study 62
1.1 BRIEF OVERVIEW OF THE SUBJECT OF STUDY
Section 2(h) of the Trade Unions Act, 1926 has defined a trade union as “Any combination, whether temporary or permanent, formed primarily for the purpose of regulating the relations between workmen and employers, or between workmen and workmen, or between employers and employers, or for imposing restrictive conditions on the conduct of any trade or business, and includes any federation of two or more trade unions (Carroll, 1969).” This definition is very exhaustive as it includes associations of both the workers and employers and the federations of their associations.
Only trade unions can represent employees and bargain collectively. Individuals, clubs or corporations cannot bargain collectively. This often makes it important to determine if an organization has trade union status (Akpala, 1991).
Alberta (2002) defines trade union as the means an organization of employees that has a written constitution, rules or bylaws and has as one of its objects the regulation of relations between employers and employees.
According to him (2002), this definition contains three requirements:
1. A trade union must be an organization of employees. The definition calls for employees formally joining together. It contemplates a democratic organization run by employees for their benefit.
2. A union’s governing documents must be in writing. This enables employees to understand the rules by which the union operates.
3. One of the organization’s objects must be “the regulation of relations between employers and employees.” The exact words are less important than having an objects clause that fits this general requirement. It distinguishes trade unions from social or benevolent organizations unsuited to carrying out trade union duties.
According to Addison and Hirsch (1989) they stressed that dispute is defined as a collective difference (or “failure to agree”) on a matter concerning a number of employees, which is pursued on their behalf by one or more recognized Trade Unions and the University of Surrey. Banjoko (1996) added that such matters would be connected with the employees' work or working environment and would include all matters that might be covered under a legally declared trade dispute.
It would exclude:
• Matters covered by national level negotiations.
• Changes required by legislation.
• Matters which have previously been dealt with under this procedure itself.
• National or regional disputes declared by one or more of the recognized trade unions with a group of employers.
Allen (1984) opined that dispute is not an individual complaint by an employee – this is dealt with through the Grievance procedure and is not appropriate for discussion within the Dispute Resolution Procedure.
He (1984) further stressed that the purpose of the Disputes Resolution Procedure is to provide a fair, structured and consistent approach for the consideration of disputes and should be instigated when all reasonable attempts have been made to resolve the difference, but such attempts have been unsuccessful.
The disputes between workers and managements are considered as labour disputes (Bean and Turnbull, 1988). However, the disputes among workers, investors - managers- employers are also taken as labour disputes in some circumstance. According to Ubeku (1980) some countries have broadened the circumference of labour disputes whereas some have narrowed it. Labour dispute isn't defined in labour laws of our country, but clear indication is towards the dispute between employers and employees (Umesh and Ramesh, 1997).
According to Bellman (1992) labour disputes emerge because of disharmony in interest between two sides of labour relations. Sometimes labour legislation and rules and regulations of government under the legislation create confusion and hence disputes come on the surface. Disputes are also caused by third party intervention (Akpala, 1991). If the government cannot not balance itself in terms of equidistance and fail to distance from vested interests, labour disputes might arise. Inter-enterprise understanding and good bipartite relation is the key point to the settlement of labour disputes.
A dispute settlement procedure can be defined as any procedure designed to resolve disagreement between workers and their employers or between trade unions and employers. It is any set of procedural rules incorporating all or any of the following.
- a grievance procedure
- a negotiating procedure and
- a redundancy procedure.
Given the inevitability of conflict in the workplace and the varying dimensions with which they come, the actors in the work environment have to evolve ways and means at which resulting grievances and disputes are resolved. The dispute settlement machinery provides a meaningful approach to the employees and employers. This goes a long way in ensuring the survival of the organization in order to achieve the purpose for which it was set up.
1.2 STATEMENT OF PROBLEM
Why are we interested in trade union in dispute settlement?
If a trade union is “a continuous association of wage earners for the purpose of maintaining or improving the conditions of their working lives, the effective achievement of this task depends on an effective and efficient disputes settlement procedure.
The enactment of special legislation to forester and promote proper organization of Nigeria trade unions has become an important part of labour policy and administration. The first comprehensive labour – regulating legislation to be enacted in Nigeria was the 1938. Trade union ordinance which permitted as few as 5 persons to organize a Trade union. This was followed by the 1973. trade union Decree which increased the number of workers that constitute a union to 50. Again in 1978, the government intervened to bring out the Trade union (Amendment) decree which radically changed the structure of Nigeria trade unions from craft and general unions to industrial unions. With this restructuring there emerged better functional industrial unions and evolution of a new industrial relation system in Nigeria. There emerged as a result.
1. 41 industrial unions of Junior workers
2. 24 Senior staff Associations
3. 23 Employers’ Associations
4. 1 central labour organization (NLC).
In 1996 the Federal government enacted another Decree, Trade Unions amendment decree No 4, further restructuring the trade unions from 41 industrial union to 29. Part B of the third schedule containing the list of senior staff association and employer’s associations were completely omitted in the new decree. This has led to controversies between the government and labour movement.
1.3 PURPOSE OF THE STUDY
The purpose of this exercise is to determine to what extent and how effectively the dispute settlement machinery have been able to check this incidence of trade disputes in recent times via trade unions involvement. And also to find-out basically the role that trade unions play in dispute settlement between employees and management.
This will be done in the following area:-
- Determine what kind of problems that might arise between management and employees.
- Determine to what extent the management tries to solve the problem with the employees and the stage at which the union comes in.
- Also to examine the prospects and opportunities of the union in its bid to achieve this arduous task enhancing working welfare.
- Evaluate the strength and contributions of trade unions as a tool to settling disputes between the employees and management.
- Analyze the pros and cons associated with that use of trade unions in dispute settlement.
Finally, the study would endeavour to find feasible and realistic answer to the questions posed by the finding and investigations carried out in the course of the study. Furthermore, appropriate recommendations would be made on the modalities for achieving a more and better organized union.
1.4 RESEARCH QUESTIONS
1. Should the trade union take into consideration the reasonableness of the employee’s grievance towards the management?
2. Could the trade unions truly represent the interests of their members or just representing their own interest?
3. Should the members and employees respect the opinions and decisions of their trade leaders?
1.5 STATEMENT OF RESEARCH HYPOTHESES
Ho: Trade union should not play much role in grievance settlement between employees and management.
H1: Trade union should play significant role in grievance settlement between employees and management.
Ho: trade union could not truly represent the interest of their members.
H1: Trade union could truly represent the interest of their members.
Ho: Members and employees should not respect the opinions and decisions of their trade leaders.
H1: Members and employees should respect the opinions and decisions of their trade leaders.
1.6 SCOPE OF THE STUDY
Owing to time and financial constraints, our study shall be limited to Lagos State. The research will be carried out in United Bank for Africa Plc (UBA), Marina Branch in Lagos Island.
1.7 SIGNIFICANCE /RELEVANCE OF THE STUDY.
The dispute settlement machinery should be efficient and effective, so as to settle dispute or conflict in the banking institutions on time to resolve dispute adequately.
1.8 DATA COLLECTION INSTRUMENTS.
Data collection instrument as stated by Asika. N. (1991) is a device for collecting the data or measuring the variable which are used for answering researcher questions and or testing study hypothesis.
The technique of data collective will be basically the survey method. The characteristics of the samples are neither controlled nor manipulated but will be a direct reflection of the belief, opinion, understanding, feeling and perception of United Bank of Africa (UBA) workforce of the role of the trade union in dispute settlement in their organization. The three major instruments to be use in data collection are:
c. Data from company record.
The questionnaires were designed to enhance the objective of the study. The questions were designed in such a way so as to avoid ambiguity. Also respondents were assured of the confidentiality use of information supplied by them.
The questionnaire was designed in two parts. Part A and B. part A of the questionnaire consists of information on the personal data of the respondents i.e. Bio-data while the Part B of the questionnaire consist of questions based on the research questions stated.
Section B was further divided into sub-sections with each sub-section representing a researcher question. The questions in section B were designed in form of liked scale in order to ensure uniformity. The questions are stated in unambiqous natures which are measured in a five (5) point scale. The magnitudes of respondents’ agreement are indicated in the 5 point scale which were rated as follows:-
Strongly Agree (SA) ------------------------------ 5
Agree (A) ------------------------------- 4
Undecided (UN) ------------------------------- 3
Disagree (D) ------------------------------- 2
Strongly Disagree (SD) ------------------------------- 1
Interview is used in obtaining verbal information from the respondents. It can be face to face or telephone interview. To ensure the validity of this instrument, an interview schedule is needed by the researcher. It has immediate response, it makes the process flexible and also it is relatively cheap when the respondent are few and at the same location.
(c) DATA FROM COMPANY’S RECORDS.
This is the information and raw data gathered from personal interview from staff, annual report quarterly magazine, the history of the organization and their recent project etc.
The data collection instrument that will be use in this research is questionnaire due to its advantages i.e. it is economical, easy to analyze, it is available for reference purpose, it can also be used for a large audience who may not be on one location, it gives the respondent time to think about the answer that he has to do than when he’s been interviewed.
1.9 METHODS OF DATA ANALYSIS.
The abstracted data will be presented in an orderly manner using tables, graphs and diagram. Also the use of the questionnaire (Bio-data section) will be analyzed on the based of sex, marital status, age distribution, educational qualification length of service, rank/present position.
We hare various method of data analysis and they are.
1. correlation analysis
This deals with exploring relationship between two variables (xy). There are 2 types of correlations.
a. Pearson’s correlation co-efficient
b. Spearman rank correlation co-efficient
This is a statistic process for determining the level of independence between 2 variables. It helps in determining the whole genetic in the distribution of a simple variable. It involves comparing 2 sets of data which are:
1. The Observed
2. The expected
It is an important area in statistics which helps in forecasting. It helps to investigate whether, there is a relationship between 2 variables x & y.
It is use for 3 or more samples.
But in this research I will be using chi-square due to its advantages.
a. it is very easy to calculate
b. it involves comparing 2 set of data
c. it helps in determining the whole genetics in the distribution of a simple variables.
The second part of the questionnaire which is divided into four sub-sections will be analyzed using the SPSS (Statistical package for social science) under this package, such statistical variables like simple percentages, means, median, mode correlation etc, will be used to determine the degrees of agreement or disagreement. 50% and more will be assumed to be acceptable while less than 50% will be assumed to be unacceptable.
1.10 LIMITATIONS OF METHODOLOGY.
One of the limitations of this method is its inability to check the personal bias of the respondents. Some of the respondents who has personal guide against the union were very much biased in their answering of the questions.
Also, because of the confidentiality attached to some information in the organizations, or as a matter of company policy, respondent may not want to divulge some information though they may be useful to the research study.
Finally, the major limitation is the inability of the questionnaire to reflect the ever changing circumstances in UBA (United Bank for Africa) due to its inflexibility it is also impossible for the questionnaire to cover all cases of the role of trade unions in UBA and also due to the fact that their union is not a very strong one, most of the employees could not answer most of the questions on the trade union in the organization.
1.11 DEFINITION OF TERMS
a. INDUSTRIAL RELATION SYSTEM: It can be define as the relationships which exist between the workers, employers and government for the furtherance of peace, employees’ satisfaction and organizational growth.
b. INDUSTRIAL CONFLICT: It is any dispute of difference between employers and employers or between employees and employees or between employers and employees, which is connected with the employment or non-employment, or the terms of employment or with the conditions of work of any person.
c. TRADE UNION: It can be define as a continuous association of wage earners for the purpose of maintaining and improving the condition of their working lives.
d. DISPUTE SETTLEMENT PROCEDURE: It can be defined as any procedure designed to resolve disagreement between workers and their employers or between trade unions and employers. It is any set of procedural rules incorporating a grievance procedure, redundancy & negotiating.
1.12 SAMPLING SIZE
In every research, there is always the need for authentic information which will in turn give a reliable result and due to this fact; the decision was made to choose a representative sample from the study population since it will be impossible for the researcher to reach the entire study population.
This researcher therefore decided to choose as sample size of 65 employees (30) from senior employees and (75) from junior employees in UBA which in the opinion of the researcher is a good representative of the research population.
The sample sizes were chosen from the marina Branch of United Bank for Africa (UBA) in Lagos State. The samples were chosen randomly and sex and age distribution was not given any preferences.
Addison, J. T., and B. T. Hirsch (1989). Union Effects on Productivity, Profits, and Growth: Has the Long Run Arrived? Journal of Labor Economics 7(1): 72–105.
Akpala, Agwu (1991): Principles of Management – A Nigerian Approach, Fourth Dimension Publishers Ltd.
Alberta, H. (2002): Labour Relations Board Effective: 1 September
Allen, S. G. (1984). Trade Unions, Absenteeism, and Exit-Voice. Industrial and Labor Relations Review 37(3): 331–45.
Banjoko, S. A. (1996), Human Resources Management Lagos, Sabon. Publishers pg. 206.
Bean, C. R., and P. J. Turnbull (1988). Employment in the British Coal Industry: A Test of the Labour Demand Model. Economic Journal 98: 1092–1104.
Bellman, D. (1992). Unions, the Quality of Labor Relations, and Firm Performance. In L. Mishel and P. B. Voos, eds., Unions and Economic Competitiveness. New York: M. E. Sharpe.
Carroll, J. F. (1969), A Trade Union View of Industrial Relations, Industrial Democracy, Irish Management Institute Symposium, pg. 49.
Otobo, D. (1992), Further Readings in Nigeria, Industrial Relations, Lagos, Malthouse. Press Ltd.
Poper J. I. (1958), Labour Problems in West Africa, London, Penguin Books Ltd. pg. 52.
Ubeku, A.U. (1980), Personnel Management in Nigeria 2nd Edition, Benin, Ethiope Publishing Corporation pg. 255.
Yesufu, T.M. (1984), The Dynamics of Industrial Relations. The Nigerian Experience Ibadan, University Press Ltd. pg. 93.