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THE IMPORTANCE OF MOTIVATION OF EMPLOYEE IN AN ORGANIZATION (A Case Study of First Bank Nigeria Plc).
This study was taken to investigate whether First Bank of Nigeria Plc branch motivates her employees; it is also aimed at finding out the various methods which the bank uses in motivating employees and to what extent they are really motivated. Also ascertains the impact of employees motivation on productivity as it affect organization. Motivation of a strategic phenomenon for stimulating productivity and realization of goal and objective can not be order-related in any organization. The process and theories of motivation, where Maslow’s hierarchy of need theory by Abraham Maslow, the Erg theory by Clayton Aldelfer and theory x and theory y by McGregor Douglas were considered. The problems and prospects of motivation in an organization, particularly in first bank of Nigeria plc Agbede branch were carefully examined findings and recommendations were made in respect of improving employees’ work life and well benign and increasing productivity and realised the overall goals and objectives of the organization.
TABLE OF CONTENTS
Certification - - - - - - - - - i
Dedication - - - - - - - - - ii
Acknowledgement - - - - - - - - iii
Table of Contents- - - - - - - - - iv
Abstract - - - - - - - - - vii
CHAPTER ONE: INTRODUCTION
1.1 Background to the study - - - - - - 1
1.2 Statement of the Problem - - - - - - 3
1.3 Research Questions - - - - - - - 3
1.4 Research Hypotheses - - - - - - 4
1.5 Objectives of the study - - - - - - 4
1.6 Scope of the Study -- - - - - - - 5
1.7 Significance of the Study - - - - - - 6
1.8 Limitation of the Study - - - - - - 7
1.9 Operational Definition of Terms - - - - 9
CHAPTER TWO: LITERATURE REVIEW
2.1 Introduction - - - - - - - - 11
2.2 The Process of Motivation - - - - - - 12
2.3 Theories of Motivation - - - - - - - 13
2.4 Summary of the Review - - - - - - 24
CHAPPTER THREE: RESEARCH METHOD
3.1 Research Design - - - - - - - 25
3.2 Population of the Study - - - - - - 25
3.3 Sample/sampling Technique - - - - - 26
3.4 Instrument of Data Collection - - - - - 26
CHAPTER FOUR: DATA PRESENTATION, ANALYSIS AND DISCUSSION
4.1 Data Presentation - - - - - - - 27
4.2 Data Analysis - - - - - - - - 29
4.3 Test of Hypotheses - - - - - - 34
4.4 Discussion of Findings - - - - - - 35
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary of Findings- - - - - - - 37
5.2 Conclusion - - - - - - - - 38
5.3 Recommendations - - - - - - - 39
1.1 Background to the Study
Business activities do not operates without the movement of individuals and group letterset in such environment for some specific purpose. A major characteristics or feature of any business concern is that it is made up of two distinct or different set of staff with each having her well defined duty to perform. Thus, they are the management staff and the employed. The later category of staff is subordinates of the former (Imafidon 2004).
Management sole responsibility is ensuring that it combines effectively man, machine, materials and money (finance) in the desired form to the accomplishment of organizational goals and objectives, these aforementioned element are societal to the growth, survival and the future expansion of the business concern.
Managing involves getting things done through others, usually the subordinate. It is worth sating here that both the business environment and the human factors individuals and dynamic in nature (EWERE 2003). The most dynamic is the human factor.
This is because individuals tends to behave in such a way that would bring about the achievement of certain results, which are personal in nature. Naturally individuals have made to satisfy such needs, make the individuals to exhibits some kings of behaviour that would lead to the satisfaction of those needs is reinforcing desired behaviour in a positive fashion, it is important to allocate rewards soon after the behaviour is affected so that the subordinate perceived a delineate.
An unsatisfied need is sorting profit in the process of motivation. Management should make sure that employee’s need are stratified especially, adequate compensation this is commensurate to task being performed necessary fringe benefit etc. should be given to the employees in order to display more sense of commitment and dedication.
According to Davis, (1999) all those who are responsible for management of any organization must built into the system, those factors that will index people to contribute as effectively and efficiently as possible” (Ewere 2003) another endeavour in which management should direct its attention in staff motivation lies in the area of ensuring that employee work is conducted in a conducive and attractive environment and more so, the provision of certain necessary office facilities can not be over emphasized. Also management should put in a system that would seen employee’s skills are adequately typed and a room crated for the development of individual.
1.2 Statement of the Research Problem
Statistics gathered from reliable sources have show that motivation is not all about increasing of employee wages and salaries but also by the following:
The organization should make the environment conducive for the employee, cared support for the employee, meeting the employee at the point of their needs. An unsatisfied employee can not carry out his duties, an employee should be rewarded if well performed. The organization should make sure that there is freedom of speech and the right of privacy. Thus this study intends to delve into the efficiency of the various problems with a view to ascertaining the inherent weakness of the above mentioned problems.
1.3 Objectives of the Study
The aim of any business is to grow in the face of competition and that of profit motive. To active this effective planning must be carried out and in order to arrived at the aimed objective, whether organizations, operation is big or small. Business and environment are dynamic as earlier stated. The dynamic is in the attitude of individual at work and the challenges passed to employee’s that occur everyday in the organization. Management should be able to react to such changes as they are left out of such changes. To this end and however, this study is meant:
· To elicit need for management to diagnose the impact of motivating employees in order to arrived at the set goals and objectives.
· To know the various method adopted by First Bank of Nigeria Plc Agbede Branch Edo State, in his employee motivation.
· To know the impact of employee motivating in relation to productivities as it affects the operation activities of First Bank of Nigeria Plc Agbede Branch Edo State.
· To know the nature of human resources requirement of First Bank of Nigeria Plc Agbede Branch Edo State.
To determine wither the First Bank of Nigeria Plc Agbede Branch motivate his employees.
1.4 Research Questions
In carrying out this study, the following research question are necessary and as such should be given serious consideration:
· Why is motivation necessary in an organization?
· Does increase of employee bring motivation in the organization?
· Can organization grow without motivation?
· Could motivation in an organization be due to high cost of production?
· How does employees get motivated?
1.5 Research Hypotheses
In order to carryout this study, the following hypothesis where put forward for discussion, on the role of employee motivation and its’ effect in an organization:
(1) Motivation has no significant relationship between organizational producing and her motivation policy.
(2) There is no significant relationship with improving staff performance.
(3) There is no significant relationship between motivation method and employees attitude to work.
1.6 Scope of the Study
This study ends to cover some aspect of motivation with particular reference to its meaning, the motivation process and some theorist of motivation. The motivation process used in this research work include the following: Maslow’s hierarchy of needs theory, MC Berger’s theory x and y, hygiene theory of motivating by Herzberg’s and Kurt Lewis field theory of motivating with a brief review of the problems of motivation being made. A brief history of the development of First Bank of Nigeria Plc in its entirety and particularly Agbede branch is included in this scope of study.
Another included is the scope in the banking industry, seeing as on organization or organized sector. The nature of human resources required in the banking industry, how First Bank of Nigeria Plc Agbede Branch motivates it’s employees, the analysis made based on the set of questionnaires administered, research finding, conclusion and the recommendation made.
1.7 Significance of the Study
Although, this place of work (study) was written by researched with purely based on the consultation of both primary and secondary data collected, its relevance can not be over emphasized. This is so because of the ideas put down by the research are relevant facts, as it is affects First Bank of Nigeria Plc Agbede Branch and such after organization. This study is therefore useful to the researchers in particularly to broaden his/her knowledge on the problem under study. This will create for the researcher an environment or opportunity of react in great detail the problem of the staff motivation and how operational it at First Bank of Nigeria Plc Agbede Branch. This researcher work may also prove useful to the entire study body of Auchi Polytechnic, Auchi and all other students in various institution of higher learning terms of reference purpose and private study. This research work will also be relevant to members of staff of First Bank of Nigeria Plc, who may be opportune to lay hands on this work to be able to know what is going on with the problem under study as it affects the organization.
1.8 Limitations of the Study
There is no doubt that the researcher experience some difficulties in the course of study of the problem, which some was affected of played and great rate as to the quality of study such limitations were:
(a) Time factor: It is not worthy to mention here that this research work is carried out amidst intensive class room study for this reason most of the time was devoted to normal class room work, while less time was taken or less concentration was programme for the session was to short, thus learning to room for normal process of living hence making the study (research work) to do along with cashed programme of the school.
(b) Financial Constraints: There was no enough fund to fully carryout the various stages of the research work effectively. It was not easy to write and type the various set of questionnaires administered also, it was difficult to get the needed attention on time from the bank’s staff and could not turn up for most engagement due to the fact that the cost of transportation was unstable due to fuel scarcity.
(c) The Polytechnic Library: The library which is suppose to be the gate-way for information and a domain for dissemination of knowledge, lacks current jonahs, textbooks and printed materials needed for the research work and this greatly hampered the quality of the research work in areas like literature review of the subsequent chapter of this research work as would be seen latter.
1.9 Operational Definition of Terms
The following terms were defined in the manner in which thy were used in the study
Motivation: Motivation according to Ehikioya and Osemen (2003). It is an internally driving force that results in direction intensity and persistence of behaviour.
Communication: Communication is the transmission of information skills and knowledge, ideas, emotions, feelings and attitudes between persons, units, organization or even states “although it goes beyond were transmission (Koont 1988) essentials or organizational behaviour by D.O Imafidon.
Environment: Environment refers to those variables with which the business operates.
Policy: Policy are guides to action it is a statement and predetermined guidelines that proved direction for decision making and action (Chanden 1997).
Hierarch: This is the level of authority arrange in order to clearly defined responsibilities with a formal chair of common (Osoba 2003).
Promotion: This is the elevation of on employee to higher level of responsibilities required the use of advance skills.
Appraisals: It is the comparing of individuals performance of an assigned job, with the expected result in the organization.
Objective: These are goals an enterprise seeks to achieve through its operations, generally stated in clear concise and single language. Introduction to business management (Ewere 2001).
Management: Those controlling the affair of the bank e.g department manager and at other levels.
Production: This is the creation of utility bearing in mind “Mutatis Mutardi” (changes) in the environment mico economic (Eshiobo and Idomeh 1999).
Programmes: This are seminars on the job training and other relevant courses, organized to improve or employee performance on the test or specialised duties. E.g career courses, supervisory courses etc.
Facilities: This refers to materials and other equipment as used by the bank in Agbede branch.