Abstract
Hotel management
information system is an ideal software solution for hospitality. It ease the
bureaucracy involved in the proper management of a hotel. This research work
tends to design and implement a Management Information System for hotel with
special reference to Hill-Top Hotel.
The objectives of this
project include; design of automated software package for hotel hospitality
management using established principles and method, provides means for proper
verification, validation and updating of necessary files, make information
recording retrieval and storage easy, flexible and accurate.
For the execution of this project, the following programming languages,
Vb 6.0 and Macromedia flash were used at the front-end while Microsoft Access
was used at the back-end.
TABLE OF CONTENTS
CHAPTER ONE:
INTRODUCTION
1.1
Background Of Study
1.2 Statement of
Problem
1.3 Justification of Study
1.4 Aims
and Objectives
1.5 Scope of Study
1.6 Methodology
1.7 Limitation of project
1.8 Definition
of terms used
CHAPTER TWO: LITERATURE
REVIEW
2.0 Overview of the Hotel Management System
2.1 Historical Background Of Hotel Management
Information Service System In Nigeria
2.2 History of Hill-Top Hotel
2.3
Types Of Hotel Management Services
2.3.1 Commercial Hotel Management Information
Service
2.3.2 Non-Commercial Hotel Management Information
Service
2.4 Classification Of Hotel Management
Information Service
2.4.1 First Class Hotel
2.4.2 Small Size Hotel
2.4.3 Medium Size Hotel
2.5 Different Levels Of Hotel Management
Information Services
2.6 The Functions Of Different Workers In An Hotel
2.6.1 The Cleaners
2.6.2 The Laundry Headman
2.6.3 The Florist
2.6.4 The Room Steward
2.6.5 The Supervisor
2.6.6 Receptionist
2.6.7 Kitchen And Waiter
2.6.8 The Account Department
2.7 Operations of Existing System
2.7.1
Functional Requirements
2.7.2
Non-Functional Requirements
CHAPTER THREE: SYSTEM
DESIGN
3.1 Analysis and Findings
3.1.1 Outputs from the System
3.1.2 Inputs to the System
3.1.3 Processing Tasks Carried Out by the System
3.1.4 Control Used by the System
3.1.5 How Data and Information Are Being Stored by
the System
3.2 Problem Identify From the Existing System
3.3 Suggested Solution the Problem Identified
CHAPTER
FOUR: RESULT AND DISCUSSION
4.1
Report to Be Generated
4.2 System Development and Implementation
4.3 Program Development Activities
4.3.1 Programming
language used
4.4 System Implementation
4.4.1 System Requirements
4.4.2 Task prior to implementation
4.4.2.1Hardware/software
acquisition
4.4.3 Changing Over From Existing System to New
System
4.5 Function Of Program
Modules
4.6 User Manual
CHAPTER FIVE: CONCLUSION
AND RECOMMENDATION
5.1 Conclusion
5.2 Recommendation
REFERENCES
APPENDIX
1: SCREEN SHOOTS
Fig 1.1 Homepage Module
Fig 1.2 Room Booking Module
Fig
1.3 Restaurants Module
Fig
1.4 Booking Record Module
Fig
1.5 Restaurant Record Module
Fig
1.6 Print Record Module
Fig
1.7 Programme Flowchart
APPENDIX2
: Programme
Source Code
CHAPTER ONE
INTRODUCTION
1.2
Background Of Study
The term hotel management
information system is an ideal software solution for hospitality that deal with
company and the particular hotel this titles include “assistant manager”
and “supervisor” position
Responsibilities of hotel
hospitality management vary based on the position, company and organization of
the property. Generally, hospitality management oversees hotel customer
service. This can include setting room rates, receiving guests, responding to
complaints, and various other services. Hospitality management also performs
the administrative and personnel duties associated with this customer service.
in welcoming and catering to the needs of guests. Hence, hotel is the
relationship between guest and host, or the act or practice of being
hospitable. Specifically, this includes the reception and entertainment of
guests, visitors, or strangers, resorts,
membership clubs, conventions, attractions, special events, and other services
for travelers
and tourists.
1.2 Statement of
Problem
This project work is
prepared to eliminate the problem of inappropriate data, keeping data
inconsistency, time wastage, and storage wastage and also reduce the time of
processing information with the aid of computer and written programs.
1.3 Justification of
Study
·
Provision of power supply
either through Direct current or Alternating current
·
Allocation of rooms, checking
in, checking out, payment by the customer should be carefully done using
program software to avoid frequently occurring conflict.
·
There should be free flow of
communication in different department level of hotel hospitality management to
enhance good performance.
·
The records of customer should
be properly documented i.e. name, address, phone number.
·
Provision of accessible
database for storing and easy retrieval of information or data.
1.4 Aims and Objectives
The main aim of this project is to design software
for hotel management system using hill top hotel as case
The objectives are:
·
To design an automated software package for hotel hospitality
management using established principles and method
·
To provides means for proper verification, validation and updating
of necessary files
·
To make information recording retrieval and storage easy, flexible
and accurate
·
To improve the productivity and efficiency in terms of voluminous
job, access of files and speed of operation.
·
To provide the highest quality of services to the customers
1.5 Scope of Study
The scope
of this project work is to implement and cover the problem facing hotel
hospitality management system, thus producing effective and efficient
operations
§ Review of the property’s amenities
and features such as guest room size and number
§ Full inspection of the property and
surrounding area to determine feasibility project.
§ Comment on the proposed facilities
in terms of number, mix, and type of guest rooms and recreational amenities.
1.6 Methodology
The project work was put together through various data collection
methods
The methods are:
i. Interactive reading of major theoretical
issues related to subject matter.
In other to implement the project, the following programming
languages are used:
i.
VB 6.0: It is used for coding
ii.
Microsoft Access: For storing data in
database for easy retriever
iii.
Macromedia Flash: For graphics and animation.
1.7
Limitation of project
In every project there will a limitation, some limitation
are
·
It
can only be used by the administrator
1.8 Definition of terms used
·
Resident: A person who is staying in the
hotel.
·
Check: guest charge voucher.
·
Booking: reservation.
·
Account: a document in which all charges and
payments of a guest customer are recorded in the folio.
·
Registration: Formalities maintained upon guest
arrival
·
Arrival: the time when a guest arrives in
the hotel and gets registration to check in the hotel.
·
Advance deposit: a paid amount by a guest prior to
any charges against the guest account as a guarantee of final payment
·
Average room rate: a rate which is determined by
dividing the total room charge, amount by the total occupied room.
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