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Product Category: Projects
Product Code: 00001902
No of Pages: 66
No of Chapters: 5
File Format: Microsoft Word
Price :
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TABLE OF CONTENTS
Title
page
Certification
Dedication
Acknowledgement
CHAPTER ONE
1.1
Introduction
1.2
Background of the study
1.3
Statement of problem
1.4
Research question
1.5
Objectives of the study
1.6
Research hypothesis
1.7
Significance of the study
1.8
Scope and limitations of the study
1.9
Definition of key terms
1.10 Organization
and plan of the study
CHAPTER TWO
2.1
Literature review
2.2
Historical background of the case study
2.3
Feature of automated teller machine
2.4
Operation of automated teller machine
2.5
The impute and output devices of ATM
2.6
The role of inters witch in automated
teller machine development
2.7
Reasons for introducing automated teller
machine
2.8
Effect of automated teller machine
2.9
Problems associated with use of
automated teller machine
CHAPTER
THREE
3.1
Methodology
3.2
Research design and data collected
instrument
3.3
Characteristics of the study population
and sampling
3.4
Administration of data collection
instruments
3.5
Procedure for processing collected data
3.6
Limitations of the methodology
CHAPTER FOUR
4.1
Data presentation and analysis
4.2
Presentation of data
4.3
Analysis of the data based on questionnaire
4.4
Test of hypothesis
CHAPTER FIVE
5.1
Findings, summary, conclusion and
recommendations.
5.2
Findings
5.3
Summary
5.4
Conclusion
5.5
Recommendations
Suggestion
for further studies
References
Bibliography
Appendix
CHAPTER ONE
1.1 INTRODUCTION
1.2 BACKGROUND OF THE STUDY
Banking
industry across the world aids the promotion of economic growth and
development. It is the recognition of the crucial rule that has engendered a
global crusade to improve the sector one major area of exploration in the use
of information technology (IT) to improve banking services with the convergence
computing and telecommunication automated now characterize of operation in the
banking sector of the world economy.
Automation is the use of machine instead
of people to do a job or industrial process with respect of banking it involves
the use of automated machine and computer base device to perform banking
activities in a way to increase speed accuracy and capacity. Automation allow
banker to get closer to their customer and deliver a wide rage of services at
lower cost. It is delivered that there are four ways in which automated can use
banking industry and they are:
1.
To perform greater expended base to be
handled.
2.
To reduce substantial real cost of
handled payment.
3.
Cut bank free from traditional constants
upon time and place.
4.
Introduction new product and services.
In
north London on
The first person to use the machine was
rag verney of on the buses, fame; a British television programmed from the
1960s the first ATM Accepted only a single use token or voucher which was
retain by the machine. These worked on various principles including radiation
and low coercively magnetism that was wiped by the card reader to make frau
more difficult. The ideas of a pin Store on the card was developed by the
British engineer James Good flow in 1965 Automation in the banking industry can
manifest in the following ways.
1.
Banker automated clearing services.
2.
Magnetic ink character reader
3.
Payment system
4.
Delivery channel
5.
Sources of information
For
the purpose of the study, our scope will be limited to the automated teller
machine under the payment system. Where payment system involves business
transaction without cash or cheque in any other paper made money transaction.
The
Automated Teller Machine (ATM) is a cash dispenser that is designed to enable
customer to enjoy banking services without coming into contract with any bank
staff. The operating of the machine is guided through instruction programmed
into ATM system through a personal identification pin number be discloses to a
third party.
A mechanical cash dispenser, arguably an
ATM, was developed and builds Luther George Simijian and Installed in 1939 in
1.2 STATEMENT
OF THE PROBLEM
In the course of this paper answer will
be provided to the following Question:
1.
What is the historical background of
ATM.?
2.
What are the reasons for introducing
ATM.?
3.
What are the effect of ATM
4.
Does ATM solve any problem in Nigeria
bank industry?
1.3 RESEARCH
QUESTION
In the course of this paper answers will
be provided to the following questions.
1.
What is the historical background of
ATM.?
2.
What are the effects of ATM.?
3.
What are the problems facing ATM in
4.
What are the reasons for introducing
ATM?
1.4 ALMAND
OBJECTIVES OF THE STUDY
Based
on the above questions the objectives of the paper will be.
1.
To discuss the history of ATM.
2.
To examine the reason for introduction
ATM
3.
To highlight the effect of ATM
4.
To critically examine the problem facing
ATM in services delivery.
1.5 STATEMENT
OF RESEARCH HYPOTHESIS
The general hypothesis that will be
tested in the course of this project is as follows.
HO: Automated Teller Machine will not have
positive impact on
H1: Automated Teller Machine will have positive
impact on Nigeria bank services delivery.
1.6 SIGNIFICANCE
OF THE STUDY
This study will be beneficial to bankers
so as to know the problem facing their customers in the sense that they will
know the importance of ATM. Generally the public will also benefit from this study
since they are account holders or bank’s customers.
SCOPE AND LIMITATIONS OF STUDY
The research will focus on the impact of
Automated Teller Machine (ATM) in Bank Services Delivery in Nigeria Banking
Industry Union Bank P.L.C. As a case study.
The research will be use historical and
case study methods.
This work may be limited by insufficient
finance lack of enough time and lack of co-operative from the respondents in
the case study.
RESEARCH HYPOTHESIS
The general hypotheses that will be
tested in the course of this project are as follows:
HO:
Automated Teller Machine will have positive impact on Nigeria bank services
delivery.
H1:
Automated Teller Machine does have effective services delivery in
1.7 DEFINITION
OF KEY TERMS
1. AUTOMATED:
- Convert a process or facility so that it can operate automatically.
2. TELLER:
- A bank cashing or a person who counts vote.
3. MACHINE:
- A device with several parts using mechanical power to perform a
particular task.
4. CHEQUE:
- A written order to a bank to pay a started sum from an account.
5. BANK:
- An organization offering financial services especially the safe keeping
of money.
1.8 ORGANIZATION ANF PLAN OF THE STUDY
The study is divided into five chapters.
Chapter one gives a general introduction to the study, background of the study,
Aims and objective of the study, Statement of research problem, Scope and
limitation of the study, Research hypothesis, Significance of the study,
Definition of the terms and Organization and plan of the study.
Chapter two, deals with Literature
review, Historical background of the case study, Features of Automated Teller
Machine, Operation of Automated Teller Machine, The input and output devices of
A.T.M, The role of inter switch in Automated Teller Machine development, Reason
for introducing Automated Teller Machine, Effect of Automated Teller Machine
and problem associated with use of Automated Teller Machine.
Chapter three, deals with methodology,
Research design and data collected instrument, Characteristic of the study
population and sampling, Administration of data collection instruments,
Procedure for processing collected data and limitation of the methodology.
Chapter four, deals with Data
presentation and analysis, Presentation of data, Analysis of the data based on
questionnaire and test of hypothesis.
Chapter five which is the final chapter deals with the findings, Summary, Conclusion, Recommendation, Suggestion for further studies, References, Bibliography and appendix.
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