This project research “The Impact of Modern
Communication Facilities on the performance of the Secretary in an
Organization”. This becomes essential as every organization seeks to achieve
set objectives or goals. This project looks at the impact of modern communication
facilities on the performance of a secretary in an organization. Chapter one of
this project introduces the background to the subject matter, background to the
area of study with emphasis on a survey of some selected organizations in
Kaduna metropolis, the scope and limitation of the study, statement of the
problems, aims and objectives of the study, significance of the study, the
hypothesis of the study. Chapter two contains the review of related literature.
This chapter discuss the views of other authorities and it affects the topic
researched. These authorities are quoted and acknowledged. Chapter three
contains the methodology of data collection by the research in the course of
this study. These include the population of the study, the sampling technique,
research instruments used, sources of data collected and gathered, method for
the test of hypothesis. Chapter four contains the presentation and analysis of
data as well as the test of hypothesis. Lastly, chapter five deal with the
summary, conclusion and the recommendations based on the findings of the
TABLE OF CONTENTS
Introduction - - - - - - - - - 1
1.1 Background of the Study - - - - - - 1
1.2 Statement of the Problem - - - - - - 2
1.3 Purpose of the Study - - - - - - - 3
1.4 Research Questions - - - - - - - 4
1.5 Significance of the Study - - - - - - 5
1.6 Scope/Delimitation of Study - - - - - 5
1.7 Definition of Terms - - - - - - - 6
of Related Literature
2.0 Introduction - - - - - - - - 8
2.1 What is Communication? - - - - - - 9
2.2 The Purpose of Communication - - - - - 9
2.3 The Process of Communication - - - - - 10
2.4 The Different Types of Modern Communication
2.5 Impact of Modern Communication on the
Secretary - 22
2.6 Problems posed by Communication Facilities
to the Secretary 24
2.7 Summary of the Review - - - - - - 25
3.0 Introduction - - - - - - - - 26
3.1 Research Design - - - - - - - 26
3.2 Area of Study - - - - - - - - 27
3.3 Population of the Study - - - - - - 27
3.4 Sampling Size and Technique - - - - - 28
3.5 Instrument for Data Collection - - - - - 28
3.6 Validation of Instrument/Reliability - - - - 28
3.7 Administration of Instrument - - - - - 29
3.8 Historical Background of Organization Used
in the Study 29
3.9 Methods of Data Analysis - - - - - - 36
ANALYSIS AND PRESENTATION
4.0 Introduction - - - - - - - - 37
4.1 Data Presentation and Analysis - - - - - 37
4.2 Major Findings - - - - - - - - 47
CONCLUSION AND RECOMMENDATIONS
5.0 Introduction - - - - - - - - 50
5.1 Summary - - - - - - - - - 50
5.2 Conclusion - - - - - - - - - 52
5.3 Recommendations - - - - - - - 52
5.4 Area of Further study - - - - - - - 54
Reference - - - - - - - - - 55
Questionnaire - - - - - - - - 56
LIST OF TABLES
Table 4.1: Responses on modern communication gadgets in the
organization - - - - - - 38
Table 4.2: Respondents rating on the impact of modern communication
facilities on organizational goals 40
Table 4.3: The impact of modern communication facilities on
efficiency of the secretary - - - - 42
Table 4.4: Implication of modern communication facilities on
secretarial profession - - - - - 44
Table 4.5: The problems posed by modern communication facilities the
secretary - - - - - 46
of the Study
act of Communication is the most important of all human activities. Is a fact
that all human activities are interdependent on one another socially,
economically, culturally and politically. No human being can live in isolation,
that is to say human being must pass on and also receive information in every
activities that must be done. Communication is one of the fundamental functions
of the office and process which is essential to all forms of business. It is
the means of conveying information from one person to another, which can be
through Telephone, post office, Teleprinter, Mobile phone, Messenger services, Computer
and many other means. Communication is done in order to pass or receive
information, ideas and knowledge from one person to another.
the past few decades there have been development and improvement in office
communication system. This makes the work of today’s trained secretaries to be easier.
(1990), states that the word Secretary is taken from the Latin word
“Secretaries”. This means that the Secretary is the ability to keep information
or knowledge away from others. But in your own views a secretary is the keeper
(1976), defines Communication as “the process by which information is passed
between individuals and organization by means of previously agree symbols such
as words, fiscal grimaces, gestures, postures, pictorial or usual display etc.
of the Problem
Advent of modern communication facilities has spured up radical changes in the
secretarial profession. These changes have been characterized by new methods of
doing this, with emphasis on Information and Communication Technology (ICT).
to Ali and Akinbi (1995), technology is an alteration in the life of an
equipment, character, knowledge and method of doing things. The impact of these
modern communication facilities this resulted into the acquisition of the
needed competencies by secretaries, to effectively and efficiently operates
these facilities in order to be relevant in the world of Labour. This is
because, prior to this time, the communication facilities obtainable in the
office were; Analog, Telephone, the manual typewriter, Teleprinter, Duplicating
machine, reprographic machines etc.
Modern Communication facilities which include, computer, internet, mobile
phones, fax machine, telegram etc. have replaced the persons existing ones.
This had also created another impetus on the secretary, as there is an
improvement in the way/she discharge his/her duties. However, the impact of
modern communication gadget on the organization goals, have not been properly
felt for instance the says in some organization are not still efficient even
though there gadget. The problems of modern facilities seem to care a problem
for instance some says it must undergo many loose of their job.
of the Study
overall purpose of this study is to examine the impact of modern communication
equipment on the Secretary and the profession. However, the specific objectives
of the study are:
To identify the modern communication
gadgets is the use in organization.
To find out the impact of modern
communication facilities on the organization goals.
To assess the impact of modern
communication gadgets on the efficiency of the Secretary.
To outline the problems which modern
communication facilities pose to the secretary profession.
What are the modern communication
gadgets in use in organizations?
What are the impacts of modern
communication gadgets on organizational goals?
What is the impact of modern
communication gadgets on the efficiency of the Secretary?
What are the problems of modern
communication facilities to the Secretary profession?
of the Study
is hoped that if the importance and the roles of Secretaries in the usage of
modern communication equipment in communication is identified, the secretary
will benefit from it, because by providing the modern facilities such as
computer, mobile phone, Teleprinter, and Printing machine, photo-copy to
improve its skills. Also secretarial students will benefit from this modern
essence of the research work is to find the effects of modern communication
facilities on the Secretary. The research work is however, delimited to the
following areas: What is communication? Identify the modern communication
gadgets in use in organizations, the impact of modern communication facilities
on the secretary assess. Communication gadgets on the efficiency of the
Secretary and outline the problems which modern communication facilities pose
to the secretarial profession.
are definition of some words which might sound strange to the readers and which
will also make the research work comprehensive and readable.
person employed by an organization to deal with papers and correspondence keep
records and assist his/her boss in the day to day running of the organization.
process of passing ideas, information and documents from one person, location
etc. to another though usage of a specified channels.
is the present or recent time(s) or things.
effect or the importance.
Equipment: Tools or machinery use for specific purposes.
of a secretary
Individual areas of specialization or occupation.
is a machine or an electric device which accepts information from an input
device, it also performs arithmetical logical operations in accordance with a
pre-defined programme and fully transfer the processed data to an output device
either for further processing or in final printed form like business document.
Word Processing: Getting
ideas into words, words into papers and then to the final result and
- VDU: Visual Display Unit
- CPU: Central Processing Unit
- SCPC: Single channel perceiver