This study is aimed at investigating the impact of the internet
software packages to the modern secretary with particular emphasis on three
selected organization in Kaduna
Metropolis. Four research questions were presented out of the objectives and
established for the study. A review of related literature was embarked upon.
The population and sample size of the study was 120, the instrument used for
the collection of data was the questionnaire and researchers observation. The
question was designed for secretaries, executives and subordinate. A total of
120 copies of questionnaires were administered to the respondents and all the
copies were returned for the analysis, four research questions were formulated
to generate answer. Based on the data analyzed the findings, it was stated that
the internet helps secretary to perform his/her function and duty effectively
and efficiently in an organization.
Title Page - - - - - - - - - i
Declaration - - - - - - - - ii
Approval Page - - - - - - - - iii
Dedication - - - - - - - - - iv
Acknowledgement - - - - - - - v
Abstract - - - - - - - - - vii
Table of Contents - - - - - - - viii
1.1 Background of the Study - - - - - 1
1.2 Statement of the Problems - - - - - 3
1.3 Purpose of the Study - - - - - - 4
1.4 Research Questions - - - - - - 5
1.5 Significance of the Study - - - - - 5
1.6 Scope and Limitation of the Study - - - 6
1.7 Definition of Terms - - - - - - 7
2.0 Introduction - - - - - - 9
2.1 The Background of Internet - - - - 9
2.2 Internet Resources - - - - - - 13
2.3 Internet Software Packages
and Its Impact to Modern Secretary - - - - - - - - 21
2.4 Summary - - - - - - - - 21
3.0 Introduction - - - - - - - 31
3.1 Research Design - - - - - - 31
3.2 Area of the Study - - - - - - 31
3.3 Population for the Study - - - - - 32
3.3 Sample Size and Sampling Technique - - - 32
3.5 Instruction for Data Collection - - - - 33
3.6 Validation of the Instrument - - - - 33
3.7 Method of Data Collection - - - - - 33
PRESENTATION AND ANALYSIS OF DATA
4.0 Introduction - - - - - - - 36
4.1 Analysis of Data - - - - - - - 36
4.3 Major Findings - - - - - - - 45
CONCLUSION AND RECOMMENDATIONS
5.0 Introduction- - - - - - - - 49
5.1 Summary - - - - - - - 49
5.2 Conclusion - - - - - - - - 49
5.3 Recommendations - - - - - - 51
References- - - - - - - - 52
Appendix - - - - - - - - 54
Table 1: Population of the Study - - - - 32
Table 2: What extent has the
internet and efficiency and effectiveness of operation of the organization 37
Table 3: Has the internet help
in widen the scope of knowledge of a secretary - - - - - - 39
Table 4: How does the
organization benefits from the internet 44
Table 5: How relevant is the
internet software packages to the modern secretary? - - - - - 41
of the Study
The internet began as an experiment
by the United States
department of defense in the 1960s to help scientist and researchers from
widely diereses areas work together by sharing scarce and expensive computer
and their files. This goals required the creation of a set of connected network
that would act as a co-ordinate whole.
According to Mborun (2007) the
internet an the world wide web and its development technology as we have it
today are contribution of scientist student and researchers each contribution
at different time as the need arises.
In July 199, Learnard Kleinrock of Massachusetts
Institute to technology (M.I.T.) http//www.mit.edu. published the first paper
on packet swathing which is a technology that breaks up data into bits to
enable it travel trough witching commuter network. The idea of packet switching
was to allow more users to send text message over computer network.
Then in 1992 JCR Licklider presented
his idea about Galelcltic network. This involves a global collection of
computer in a huge net work so that each
one could acess the data and programmes of others. This earned MLiklier the
headship of the Defence Academic Researcher projects Agency. His mission
according to a report was to maintain its technological superiority over her
enemies in the impending cold war. From then on the idea of network computer
for information sharing became important.
Also between 1967 and 1969 Learnard
Klerrock idea of packet switching and JCR Lcklider Defence Advance Research project
agency network net was on and running of this brought about computer network,
capable of sending and receiving packet. The base line of these introductory
problems this makes us understand that the internet as we have it today was in
the womb of the intelligence military exigencies. This however an internet
In the resulting internet the
responsible of message routing was this spread throughout the network instead
of being centered in one location by the early 90s past of the network had
evolved in to the publicity assessable internet in large part the internet now
over two decades old has grown in popularity because of the use of browser.
of the Problems
In today business world organization
are becoming increasing concerned with high productivity of its employers. In
order for private and public business organizations to achieve these
objectives. Business organization are being connected to internet resources for
the effective performance of the secretary. The secretary had many things to
offer more than being an assistance to an executive processing without direct
supervision who display initiative exercise judgment and make decision within
the scope of his/her authority. This task of a secretary being on many computer
illiterate secretary it is worth mentioning that as more internet resource in
the office are introduced the more demand for qualified computer literate
Employers need secretaries who are
skilled and computer knowledge and knowledge in computer. There are hardly any
advancement of secretaries that does not ask for computer literate.
But employers complain that it is
difficult to find secretaries with the skill urgently need for business
survival and growth. This limits the employed opportunities for some
of the Study
The main purpose of the study is to
find out the impact of internet software packages to the modern secretaries.
know the extent the internet had aid the efficiency and effectiveness of
operations in an organization.
know how the internet software packages help in widening the scope and
knowledge of the secretary.
ascertain how organizations benefit from the internet software package.
ascertain how relevant the internet software packages is to the modern
In order to make an implicit work and
to help in the analysis of the impact of software packages to the modern
secretaries the researchers frames these research questions base, of the
objectives of the study.
extent has the internet aid the efficiency and effectiveness of operations in
the internet help in widening the scope and knowledge of the secretary?
does the organization benefit from the internet?
relevant is the internet software packages to the secretary?
of the Study
The study will be of great
significance to the colleges of education, polytechnic and university which are
the procedures of a secretary. It will enable it structure its programme to
provide student with adequate need skills for good secretary of the 21st
It will help secretaries to know the
latest internet packages available in the area of employment opportunities and
reduce the employment problems on guaranteed secretaries it will also help
employers to understand the competence of secretaries on graduation.
To help bring improving in
productivity of the business organization as they connection to the internet
world. It will also enable employers to design and packages an appropriate
training progamme that will assist them to perform well on the job.
Academicians and researchers who may wish to explore this area of study will
further use it.
and Limitation of the Study
This study was carried out on some
selected organization in Kaduna Metropolis. The researchers decided to limit
this study to the areas because of the travelling to other institution outside Kaduna and more
importantly, the difficulty of combining the study with classwork.
Title bar: the title bar displays the name of the software
being in use an hours. The minimize, maximize and close buttons; it changes it
title as you switch between web pages.
Menu bar: the menu bar displays all of the internet
explorer menus, files edit view favourites tools and help with these you change
your browser setting saves or print web pages and get help solving technical
problem with the software.
Tool bar: the tool bar house all of the control button
with which you navigate the net with these button you can g back or forward a
page stop a page or reloading it, go back to your home page search the net or
ad an address to your browser.
Address window: this is one important bar it is
where key in the name of the websites address or internet destination that you
want to go it will usually being with http//www although some time the www bit
is not there most modern browser already have the http// sectin store by
starting with www. It also has a packet (v) by it side the picker is used when
you want to search for the site to visit.
Pull down menu: click this button and a cop down
menu appears showing the address if the sites you can click any of these items
act as short cuts and return you directly to the chosen site.
Go bottom: click this once you have typed in a web address
and you will go to that page. You can press the return key instead.
Scroll bar: you use this to scroll up and down
through pages of the web site by clicking and dragging it with your mouse.
Browser Window: The browser window contains the
contents of the pages that you are looking at the middle of the window, and
there will usually be links to other pages within that site or to other
Link: Some text or pictures on a web page are liked to
relevant sites on the Net (the cursor, changes to appoint hand over link).
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