ABSTRACT
This
research work focused it attention on The Conflict of Official and Social
Relationship between a Secretary and her Boss (A Case Study of Osun State
Government Secretariat Osogbo). The population consists of 25 secretaries and
their boss is in Osun
State Government
Secretariat. A well structured questionnaire was designed and administered on
the subjects. The following research questions were used for the study (i) Does
intimate personal relationship between the secretary and her boss undermine the
boss’s authority in the organization? (ii) How far is it true that secretaries
who keep late office hours are suspected of having immoral dealing with their
bosses? (iii) Is it true that illicit affairs between a secretary and his/her
boss can create room for leakage of important office secret? (iv) Can close
relationship between the secretary and her boss lead to disorder in the office?
Simple mean method was used to analysis the data collected. Data analysis
revealed that the major causes of conflict between the secretary and the boss
is unhealthy relationship between them and it was concluded that relationship
between boss and secretary should be official of partners in business.
TABLE
OF CONTENT
Title page i
Certification ii
Dedication iii
Abstract iv
Acknowledgement v
Table of content vi
CHAPTER
ONE
INTRODUCTION
1.1 Background
of the Study 1
1.2 Statement
of Problem 1
1.3 Research
Questions 2
1.4 Significance
of Study 2
1.5 Scope
of Study 2
1.6 Limitations
of the Study 2
CHAPTER
TWO
LITERATURE
REVIEW
2.0 Definition
of Secretary 3
2.1 Qualities
of a Secretary 4
2.2 Duties
and Responsibilities of a Secretary 8
2.3 Secretarial
Code of Conduct 13
2.4 Causes
of Social Conflict Between the Secretary and her Boss 14
CHAPTER
THREE
3.0
Research
Methodology 17
3.1 Population
of the Study 17
3.2 The
Study Sample 17
3.3 The
Research Instrument 18
3.4 Method
of Data Collection 18
3.5 Method
of Data Analysis 18
CHAPTER
FOUR
PRESENTATION
AND ANALYSIS OF DATA 19
4.0
Presentation 19
4.1 Analysis
of Response Bio-Data
4.2 Analysis
of Data 19
CHAPTER
FIVE
SUMMARY
OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.0
Summary
of Findings 24
5.1 Conclusion 24
5.2 Recommendations 25
References 26
Appendix 27
CHAPTER
ONE
INTRODUCTION
1.1 Background of the Study
The
secretary is defined by 20th Century Dictionary as “one who is
employed to write or transact business for another”. The role of the secretary has changed
with advent of civilization and word processing equipment. The role played by a secretary in an
organization is beyond writing for the employer. A secretary is expected to handle
minor issue of an organization.
When
the employer is away from he office, the secretary is the one that takes care
of the office on behalf of the boss. He/she will be responsible for the handling
of matters, such as handling mails (internals and external), telephone calls
and the welcoming of visitors to the office. In view of this there can be
ineffective administration in an organization if there is immoral relationship
between the secretary and her boss. This is because the familiarities between
them make the secretary to take her job lightly. The official relationship is
referred to the duties to the that are expected to be performed buy the
secretary and her boss in connection with each other, while the social
relationship means illicit affair that exist between the two. The main purpose
of the research work is to identify the ways in which the relationship affects
the nature of their work.
1.2 Statement of Problem
It
is a common belief that we have more female secretaries both in the private and
public services and because of the closeness between the secretaries and their
immediate bosses, there tends to be some illicit affairs, which may affect the
performance of their work.
Therefore
the researchers wish ton determine how social relationship between the secretary
and her boss conflicts with their official and formal relationship.
1.3 Research Questions
The aim of this research project is to
find out the impact which the relationship between a secretary and her boss has
in an organization and home. To find out these impacts the following research
questions will be sued.
- Does
intimate personal relationship between the secretary and her boss
undermine the boss’s authority ion the organization?
- How
far is it true that secretaries who keep late office hours are suspected
of having immoral dealing with their bosses?
- Is it
true that illicit affair between a secretary and his/her boss can create
room the leakage of important office secret?
- Can
the close relationship between the secretary and her boss lead to disorder
in the office?
1.4 Significance of Study
The purpose of this study is to identify
the factors that are responsible for the social relationship that normally
exists between the secretaries and their bosses and its affect on the
performance of their official duties.
1.5 Scope of Study
The research on this subject matter is
formed only on some few civil servants in Osun State Government secretariat who
are high enough in their positions to have secretaries who work with them.
1.6 Limitations of the Study
It is not possible to interview al the
highly placed civil servants and their secretaries because of lack of
sufficient funds and time, knowing fully well that the researcher are full time
students who are faced with some other serious academic work.
The work findings may be used to
organize and determine the level of performance of some secretaries as a result
of their social relationship with their supervisor.
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