ABSTRACT
This research work crucially examines
the implication of Information Communication Technology {I.C.T} on Secretarial
Practice in the Banking Sector, hence discussed extensively on the implication,
job performance of secretaries. The second Chapter is on the detailed
discussions of literature review of implication of modern technology [ICT] on
secretarial performances in Banking sector. Also chapter three is on the
research method adopted for the project study which formed the basis for data
analysis and discussion for the study in chapter four. Lastly, recommendation
and conclusion in order to make secretaries to rise up to the expectations that
banking demanded.
TABLE
OF CONTENT
Title page i
Certification ii
Dedication iii
Abstract iv
Acknowledgement v
Table of Content vi
CHAPTER
ONE
1.0
Introduction
1
1.1 Background
Information 3
1.2 Statement
of the Problem 3
1.3 Objective
of the Study 4
1.4 Significance
of the Study 4
1.5 Research
Questions 4
1.6 Scope
of the Study 4
1.7 Limitations 5
1.8 Definition
of terms 5
CHAPTER
TWO
2.0
Literature
Review 6
2.1 Modern
technology In Banking Sector 6
2.1.1 Reprographic
Equipment 6
2.1.2 Word
processing Equipment 7
2.1.3 Recording
equipment 7
2.1.4 Communication
Equipment 7
2.2 Confidential
Secretary 8
2.3 The Effects of Technology on Secretarial
Productivity
in the modern Office. 9
2.4 The Effects of Technology as it affects
the Secretary in
the Banking Sector. 9
2.4.1 The Functions of a Confidential Secretary 10
2.5 Office Communication 10
2.5.1 Telephone 11
2.5.2 Telex 12
2.5.3 Facsimile Telegraphy 13
2.5.4 Computer 13
2.6 Implication of modern technology on
Banking Setup 14
2.6.1 Postal Service and Electronic Mail 14
2.6.2 Typewriter and word processor 15
2.6.3 Carbon Copy and Photocopy 15
2.6.4 Telephone and Global System Mobile
Communication 15
2.6.5 Meeting and Teleconferencing and Video conferencing 15
CHAPTER
THREE
3.0
Methodology
and procedure 16
3.1 Method
used in collecting data 16
3.2 Population 17
3.3 Sampling
Method 17
3.4 Data
Analysis 17
CHAPTER
FOUR
4.0
Data
Analysis 18
4.1 Research
Question 19
CHAPTER
FIVE
5.0
Summary
of Findings, Conclusion, and Recommendations 25
5.1 Summary
of Findings 25
5.2 Conclusion
and summary 25
5.3 Recommendations 26
References 27
Appendix 28
CHAPTER
ONE
BACKGROUND
OF THE STUDY
1.0
Introduction
The term technology has almost taken
over all the affairs of the present world, meaning that it is widely used to
imply the development of control system which has been able to establish it
self because of innovations in science, engineering, medicine and the banking
sector is not left. Modern technology ability deals with information in one
form or another. Trends have been towards using ways of interconnecting the
various equipment as to integrate their function and to manage them more
effectively.
The gadgets used by the secretaries in
the banking sector namely the computer, electric typewriter. Pin trays,
machine, duplicating machine, photocopying machine, perforating machine,
calculator, file cabinet, telephone, and so on technological innovations in the
office.
There is no doubt that technology has
come to improve almost all human endeavour. Its impact has been felt in
Engineering firms, manufacturers, banks, marketing firms, research institutes,
educational institutions in the newspaper industry and even in the catering
services. Our area of concentration is secretarial studies, technology has
intruded into secretarial profession in a little way, and the intuition was
quantitative but substantial.
In the early days of the secretarial
profession before the typewriter was introduced, most banker’s secretaries were
men. Men were reluctant to be trained in the use of the machine and because
women were willing to be trained they began to gain access top the profession.
The machine was then the only machine that improved hand written documents.
The purpose of modern technology is to
help employers and organizations gather information, store them, manipulate
them, and produce them. Solution needed to solve the problems of everyday
office life. In business world the trend has been towards reducing or
eliminating human mental and manual process of information process and
dissemination has given way to computer based information and decision support
system. The introduction of modern technology has no doubt transformed the
nature of administrative work of most organizations. The banking sector is no
exception. In the past, the banker was expected to make copies of documents,
take down needed data.
Today, all these have changed into
what is now know as “PAPERLESS OFFICE” made possible by modern technology.
Copies of documents no longer to be kept, as there are word processors and
computers to prose, store and retrieve information without delay.
The secretary is now seen as the link
between the organization and outside world and therefore is expected to
contribute to the over all accomplishment of the organization goals. For these
reasons employers is expected to posses complete mastery of banking skills.
Competency in word processing and data
inputting operation, ability to assume responsibility without supervision, good
display of initiative and decision taken within the scope of her authority all
these require high level of training on the part of the secretaries in order to
articulate in the skill.
Today, however, the improvement in
technology has a great impact on the duties performed in the modern office.
Manual machines had given way to electric office equipment. The technological
advancement in the office equipment removes the scarcity of the manual ones in
order to cope with the increase in the volume of business activities which
require efficiency and speed in carrying them out and in turn this also has
impacts in the entire setting of the office. In secretarial professionalism
however, there has been of immense help to all and this is know as office
automation. Office automation is defined as those aids used in an office to
lessen the difficulties that our secretaries are facing and to perform their
duties effectively towards the attainment of the organization goals. Automation
also helps to create almost an ideal situation which gives the workers better
environment and helps him to put more effort in the work to promote efficiency.
With the introduction of technology,
put the secretaries are able to restructure their office through elimination of
more monotous aspect of paper handling and filing. A new equipment and method
make routine tasks easier and faster to do, and this makes office workers to
have time in which to take on more challenging assignments. It is important to
bear in mind however that no matter the degree of automation in office, the
human functions would still be needed to carry out the programming of the
sequence of events that would be performed in the automated office.
Generally the application of
technological innovation to the solution of problems is perhaps the most
important factor responsible for human progress. Advancement started when
developed the art of technological innovations.
The present technological age makes
life easy and more comfortable. This is possible by the use of scientific
knowledge to produce these sophisticated machines which also speed up work and
efficiency as compared with the ancient secretaries.
1.1
Background Information
Over the years, the function of the
secretary revolved mainly around shorthand note making and transcription,
general office work such as clerical duties, receiving visitors and booking
appointments on behalf of the boss, handling official and personal mails,
supervising junior staff, etc. with the advent of office technology most of
those function were computerized, demanding extra responsibilities, skills and
competence on word processing. In the present day, job opportunism demands for
skills and proficiency in the use of computer word processor. General
complaints by companies and business houses, as well as researchers on job
effectiveness of secretaries reveal that most of the products at various
secretarial departments in our higher institution do not posses the practical
experience of .electronic gadgets used by secretaries in modern office and so
cannot meet the job demand of industries. Most of these graduates according to
Okoye (1992) “put the blames on the institutions where they were trained for
poor preparation against the job they are meant to perform after graduation”
1.2
Statement of the Problem
There has been general complaint by
organization of government and non-government organizations about the job
effectiveness of secretaries; Okoye (1992) “reveals that most of the graduates
of secretarial departments in our higher institutions do not possess the
ability to manipulate electronic gadgets needed by them, in the offices”.
Unless they are trained in the used of offices machines they cannot function
effectively in the office.
The project is therefore set out to
identify the implication of modem technology on secretarial profession in
banking sector to examine the ad equally refraining programs for secretaries
and to look in to the available human and mental resources of the bank in
meeting the training needs of secretaries so as to cope with the challenges of
technology in a modem office.
1.3 Objective of the Study
The
objective of the study is to determine the implication of Information and Communication
Technology on the confidential secretarial in the new millennium and also to
know all the training need for them to be able to operate perfectly the modem
technology need to the banks.
1.4 Significance of the Study
The
study will identify and bring to lime light the lapses in secretarial training
programme in the secretarial department of ECO Bank so as to modify, change and
improve the training requirements of secretaries with a view to give them
adequate preparation for the challenges of Information and Communication Technology
on confidential secretarial performance.
Perhaps
of utmost academic importance is that this study will be a spring board for
other researchers who may be interested in exploring other areas related to
this topic.
1.5 Research Questions
The
research questions are listed below
1.
Are
there sufficient resources for effective implementation of Information and Communication
Technology for secretaries in the banking sector?
2.
Are
there current training programs in higher institutions on Information and Communication
Technology for secretarial to meet the technological demands in banks?
3.
What
are the implications of office technology in banking operation?
4.
What
are the challenges in implementing Information and Communication Technology in
the banking sector?
1.6 Scope of the Study
This study was delimited to the implication of Information
and Communication Technology on secretarial practice in the banking sector,
using secretarial department of Eco bank, Lagos
as a case study.
1.7 Limitations
The
researcher would have loved to make extensive study of various institutions of higher
learning but due to time and financial constraints coupled with the short
duration of the second semester the study is restricted to, Eco bank Lagos.
1.8 Definition of Terms
Office
Technology: office
machines devise and electronic gadgets funds in banks for process or
information.
Reprography:
Method reproducing
copies or documents.
Main
Folding: Making
copies of documents by means or carbon.
Fax Facsimile:
A method of transmitting information form one locality to another.
Automated
Paperless Office: A
business office with modern equipment for processing and transmission of
information.
Skills:
Ability to perform
tasks expertly.
Learning
Experience: Subjects skills
that learners are expected to learn during an educational process.
Human
Resources: Used in
the context of the paper to mean “working staff”.
E-
mall: This is
otherwise known as electronic mail. It is means of sending and receiving mails
and message through the computer. It is electronics postal serves.
Internet:
Is the shortened form
of international network. Internet is the largest computer network that is
global network made up of millions of smaller computers that facilitate the passing
of information by their linking together.
Confidential
Secretary: Is a
person employed on confidential matter.
Material
and Resources: Teaching
facilities infrastructure and equipment.
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