study focused on “modern office equipments and their contributions to the
success of a business organization (a case study of NNPC) to achieve this
purpose some research questions were raised and a review of related literature
was made. The survey research design was adopted in this study. The population
of the study includes workers, and management of NNPC Enugu depot. A sample of
150 respondents and random sampling technique was used in selecting the workers
in a particular unit of the organization. Data for the study were obtained from
both the primary and secondary source. Personal interview was also employed to
confirm the responses. The data generated from this study were analyzed using
simple percentage, table rating scales and mean scores. The major findings
showed that the modern office equipments contribute immensely to the success of
business organizations like NNPC Enugu depot. Based on these findings, the
researcher recommended: Acquiring of standby generating sets, provision of
spare parts and qualified staff to facilitate productivity in the organization.
approval page ii
of Contents vii
1.1 Background of Study 1
of the problem 4
of the study 5
of the study 7
of the study 7
of terms 8
Definition of modern office equipment 10
Types of office equipment 11
Sources of acquiring office equipment 14
training needs for operators 15
training program for operators 16
Maintenance of office equipment 18
Advantages of using modern office equipment 19
Disadvantages of using modern
office equipment 21
Research Methodology 25
techniques/samples size 26
and source data collection 26
for data analysis 26
4.1 Data Presentation and Analysis 28
4.2 Discussion of finding 31
Conclusion and Recommendation
of the study 36
for further studies 36
BACKGROUND OF THE STUDY
use of modern office equipment is inevitable to offices in this modern era-
until the 15th century before the advent of typewriters, publication
of business documents was a difficult job and bored mostly to secretaries
because everything has to be handwritten.
time and technological growth, business organizations witnessed information
overload due to over increasing commercial transactions. Business therefore,
needs technology to turn out words effectively, efficiently and continuously.
These days, the world of work is
changing fast, as we approach the new millennium
modern equipment are fast replacing manual machines in the workplace, computer automated machines
have gradually taken the work of men. With the level of sophistication and cut throat
competition in our society, nobody is resting on their oars in the new
Before now, most
employers of labour needed all kinds of categories of workers. Some were
trained on the job, while others came as experts. In the factories, people were
employed in their thousands to do all kinds of jobs. Production machines,
acquired long age, took time to warm up for use while workers took their turn
in churning out the large number of workforce.
management, employers of labour are of the view that the introduction of high
technology to the workplace has made the work easier, faster, saves time and
cost, especially on overhead, better than employing a multitude with no result.
with the introduction of new technologies, business men have been saved from carrying
huge sums of money all over the place, the advent of electronic fund transfer is
a pointer to this topic.
use of internet, E-mail, pagers, digitized telephone services, mobile phones,
answering machines have made the job of executive, top managers less cumbersome
and communication gap has been bridged with the popularization of these
gadgets. Business and transactions can be discussed through these
in terms of society for the workplace it is common feature in some big
organization to mount circuit television, to monitor movement of people. Big
time executive also use close circuit television to wade off intruders and
those they don’t want to see, with this, productivity is thus enhanced.
BRIEF HISTORY OF
NIGERIAN NATIONAL PETROLEUM CORPORATION (NNPC) ENUGU DEPOT
(Nigerian National Petroleum Corporation) depot Enugu is located at Emene in Enugu
East local government of Enugu state. Commissioned on 25th August,
1979 by the military Administration of the then Anambra state Col. D.S
has a total capacity of 12 million liters of petroleum products. It has only
three by products in stock which include Premium Motor Sprit (PMS) otherwise
called petrol, Dual Purpose Kerosene (DPK) and Automobile Gas Oil (AGO) ago or
diesel for onward distribution to her customers the oil marketing companies.
depot has a total number of six departments namely: Administrative, sales,
security, accounts operation and safely departments with a total workforce of
250 workers. Each department is managed by the head of such department who
equally reports to the depot manager who is the overall boss.
STATEMENT OF THE PROBLEM
a developing country like Nigeria, the use of modern office equipment in the
office is still minimal because they lack the technical know how to put the one
their disposal to good use. Lack of stilled manpower to update and maintain already
acquired machines. Besides, constant power failure from the public electricity
supply has not helped matters in any way.
over, some office worker especially secretaries sees the technological
improvement as a challenge and also as threat to their job. These problems and
anxiety in the minds of office workers, is likely to lead to a drastic
reduction in production in most office.
Finally, this situation
calls for serious policies by management dealing with the problem, which
psychologically destroys the mental and emotional state of workers.
1.3 PURPOSE OF THE STUDY
For every act, there
must be a reason and in light of this, the purposes of this study are:
1. To discover what office equipment is all about.
To identify the contributions of modern
office equipment on the success of business organization.
To examine the training needed for the operation
of these office equipment.
To identify how to maintain them in the
To discover the problems associated with
the use of these equipment.
1.4 RESEARCH QUESTION
What is office equipment all about?
Do these modern office equipment actually have any contribution on the success of business organization?
Do the operation of these modern
equipment need any training program?
Do these modern office equipment require proper maintenance?
Is there any problem associated with the
use of these modern equipment?
1.5 SIGNIFICANCE OF THE STUDY
The significance of
this study “modern office equipment and their contributions to the success of
a business organization, a case study of NNPC Enugu depot” is that it will
create awareness as well provide information on the roles these modern office
equipment plays in seeing that NNPC Enugu depot achieve their goals and also meet
up the standard. It is also recommended to the society in general and whosoever
wishes to achieve efficiency on prudent.
1.6 SCOPE OF THE STUDY
The researcher is
concerned with the contributions of modern office equipment to the success of
business organization with particular reference to Nigerian National Petroleum
Corporation (NNPC) Enugu depot in Enugu east local government area in Enugu
1.7 DEFINITION OF TERMS
it is a place /room /building where clerical duties are carried out.
v Modern: involving
up-to-date techniques or equipment. it is also refers as most recent or current
v Equipment: the
tools / items needed for a particular purpose. In order words, it also means
things that are needed to carry out work / job in the office; it could be
electrical or manual.
v Researcher: person
that carry out the piece of work.
error free presentation.
a device with an electrical power attached to it used in office production.
equipment that require physical exertion of energy to operate.
prompt delivering of jobs.
knowledge of commercial procedures i.e. buying and selling.
the manner in which business is carried out.
output, increase in manpower.
Nigerian National Petroleum Corporation