The essence of this study was to determine
the demand for secretarial services, its prospect and primes, various
literature by different authors were used to gather materials for the research
work. The researchers were able to conclude from the responses that
organization as a whole depends on the various roles played by the secretaries
in demand for female secretary’s’
service. Also proven that the secretaries are efficient, competent and
effective in performing their duties. The research also proved that inefficient
and incompetent female secretary can run
down any existing business organization, it was also found that female secretary should have modern technology in
order to meet the needs of the organization, it is therefore opined that in
order to enhance effective and efficient female
secretary’s services, organizations, corporate bodies and private individual wishing to employ a female secretary who has acquaint himself with secretarial mastery of office,
communication skills and general management administration. The researchers
found that, female secretary serve as
image builder, public relation officer of the organization.
TABLE OF CONTENT
page - - - - - - - i
page - - - - - - - - ii
Declaration - - - - - - - - iii
page - - - - - - - iv
Dedication - - - - - - - - v
Acknowledgement - - - - - - vi
of contents - - - - - - - vii
of tables - - - - - - - viii
Abstract - - - - - - - - ix
of the study - - - - - 1
of related literature - - - - - 10
methodology - - - - - - 21
analysis and interpretation - - - - 29
conclusion and recommendation - - 38
A Letter of introduction
LIST OF TABLES
Table II Person
III What are the demand for female secretary in an organization
Table IV What
are the role of a female secretary in an
Table V What
are the factor that hindered female secretary’s promotional opportunities
Table VI How
does the modern technology affect the planning and controlling the smooth
running o f the office services.
BACKGROUND OF THE STUDY
success of any business organization depends largely on the female secretary efficiency. If it is a well known
facts that records that are properly kept and manage help in the success of any
organization. Therefore the role of a female secretary in the management of record cannot
be over emphasized, this is because proper record management forms the basis of
is made-up of human and material resources. These resources are brought
together in order to accomplish a set goal. The activities of an organization
revolved around the female secretary,
infact, no organization can do without the service/assistance of a female secretary.
role of the female secretary in today’s
office has changed greatly with the introduction of modern office technology
such as computer, electronic typewriter, photographing-Marching etc There is a
need for well trained female secretary
to handle this high technology. Today, the position of the female secretary is more pronounced, she is an
intelligent personality whose present is a must for all organization.
National secretarial Association (international) (1990) defined a female secretary as “an assistant to an executive who
possesses mastery of office skills and ability to assume responsibilities
without direct supervision, one who displays
initiatives exercise judgment and make decisions within the scope of her authority. Another definition
of female secretary is given by the
(1991) as “a person whose duties includes maintaining office files and records,
taking dictation, typing correspondence,
sorting mails, aiding visitors, answering telephone, and make travel arrangements.”
role of a female secretary are very
numerous the female secretary can be seen
as one who performs a lot of tasks in an organization such as keeping, retrieving,
and recording information.
(1976) outline the various role of a female secretary as follows:
and transcribing dictation on a typewriter
of documents for quick retrieval
visitors, handling calls
care of the office petty –cash book
your boss diary and making out his honorary
of your secretarial /staff
meetings and recording minutes.
(1978) describes the female secretary
of the upper extremes of the role m may
even deputize for her employer during his absence in the sense that she will
handle the day today affairs, deferring
in decision making at more important level till
her boss return.
United State Business Management (1965) describe a competent female secretary as one who is familiar with the full range of her executive responsibilities
and activities her personal ambitions and the co-relation between his
performance goals and organizations objectives. She is a practical person with
intelligent and sound memory to
handle most of the routine without
supervision in accordance with the laid down principles and procedure of
that make female secretary to be
demanded in organization. Female secretary plan and implement for the smooth
running of her office, there is the need for a female secretary to plan how to utilize her
subordinates and the use of office machines at the appropriate time,
preparation of cinerary in order to know the movement of her boss. For
instance, what need to be done , as the boss will be traveling to Lagos net week on a four
days tour? How will his air ticket be booked in advance and accommodation?
Which of the driver will take him to the airport? His schedule of time has to
be arranged. Otherwise he would be stranded in his tour and also female secretary serves as public relation office,
because of the nature of her office female
secretary prepare and organized things
to be discuss in a meeting for any organization to achieve its aims and
objective, must acquire the service of the female secretary.
(19730 said that “planning is to direct a project in a way that will produce
maximum useful work output form a minimum number of staff.” This implies that planning is the direction of
a business affair for the attainment of set goals.
demand for secretarial service in pubic and private organizations cannot be
over emphasized, it is against the background that this study is carried out in
Bank of the North (BON), Union Bank of Nigerian Plc (UBN), Nigerian
telecommunication (Nitel), New Nigerian development Company (NNDC) all in
Kaduna metropolis about prospects and
problems of demand for
secretarial service Gem (1984)
defined prospect as an “expectations,
chance for success, view or over look. Also Harbby (1991) describe problems as ‘things
that are difficult to deal with or understand “ in essence, what has proved difficult
to solved or deal with understanding in
the secretarial services.
STATEMENT OF THE PROBLEMS
organization predicts that, as we are moving towards paperless office, the work
of a female secretary will be less demanding. Some even thought that the female
secretary lack modern skill and cannot fit in the offices to day where modern
technology foster, because they do not have the modern training in computers.
organization under-estimate the services/ role played by the female secretary
in an organization.
other hand, most of the female secretaries do not know the demand of their profession
in an organization.
female secretary have limited level of promotion which serve as a master
obstacle in their career.
PURPOSE OF THE STUDY
purpose of the study is to find out the prospects and problems of female
secretaries in some selected organizations in Kaduna metropolis, They are as follows:
evaluate the problems in which female secretary is facing in an organization.
identify the various prospects of a female
secretary in an organization
Ø To identify the various roles/service of a female
secretary in an organization
investigate what factors preen female secretary form having promotional
opportunities unlike his colleagues in other professions.
find out the effect of modern technology planning and smooth running of office
are there problems and prospects for female xzdsecretarial services in an
are the various roles play by female secretary in an organization
are factors that hinders female secretary’s promotional opportunities
does the modern office technology aids the planning and smooth running of the organization.
SIGNIFICANCE OF THE STUDY
to the important position, the secretaries occupy in an organization make her
indispensable. This study becomes imperative, and would be useful to the following
study will be of great benefit to employer of labour who requires the service
of secretaries. This is because they will be fully aware of the services of female
secretary in the demand
for secretaries profession in office.
research work will be useful to the praising secretaries as it will widen their knowledge to secretarial function in relation to demand for secretarial services
which make possible achievement of organizational
study will help to enlightened students that are now under going the course of
secretarial studies to know the demand of secretarial services in organization.
secretarial studies department
study will be beneficial to the
secretarial studies department as it will serve as a reference material to both
secretaries and lecturers so as to ensure that the demand for secretarial profession by
the female secretary being a
vital duty y of secretaries is not omitted in the school yearly curriculum.
study will be benefit to the future researchers; this is because the study will
serve as a relevant material on researchers conducting a related study.
research is limited in the demand for secretaries who have obtained ordinary National
Diploma (OND), Higher national Diploma (HND), certificate and personal
assistant who have attended suitable secretarial training. Also this research
work is based on Bank of the North (BON), Union Bank of Nigeria (UBN), Nigerian
Telecommunication (Nitel), New Nigerian Development company Limited (NNDC)
here in Kaduna metropolis.
DEFINITION OF TERMS
this research work the following term used, and intended to adopted the meaning
Organization: Act or
way of organizing large group of people such as a business company.
secretary: A person employed to deal either correspondence
records and handle clerical or
secretarial business form.
place where clerical activities takes place.
of study in the schools, colleges, polytechnics, and university.
who controls or give orders to workmen.
subjects of material interest within and outside the organization.