TABLE OF CONTENTS
1.2 Statement of the Problem
1.3 ... Aims and Objectives of study
1.4 ... Research Question
1.6 ... Significance of the study
1.7 Limitation of
1.8 ... The Scope of the Study
1.9 ... Definition of Terms
TWO: LITERATURE REVIEW
2.1 ATM Technology
and Other technology in Banking Industry
2.2 History of A TM in Nigeria Banking
2.3 Types of
ATM in Nigeria Banking Industry
2.4 Users of
2.5 ..... Uses of ATM
2.6 ..... ATM Manual
Natural of Customers in Nigeria
2.8 ..... A TM fraud in Nigeria
2.9 ..... ATM Card Fraud
2.9.1 .. Modern Trend in ATM Technology
2.9.2 .. ATM Location
2.9.3 .. ATM Security
2.9.4 .. Hardware in ATM
2.9.5 .. ATM Software
2.9.6 .. How to make an ATM Deposit
History of Skye Bank PIc Nigeria
Management Structure and Its
Administration at Skye Bank PIc
2.9.9 .. ATM History of Skye Bank PIc
Skye Bank Launches Cash-Deposit
2.9.11 Modern Trend in ATM
2.9.12 Financial Networks
Technology in use in Banks before the Advance of ATM Technology
2.9.15 Information System
2.9.16 Reliability in ATM
Other Electronic Card using on A TMS
2.9.18 Inter Switch
3.2 ... Selecting of Data
3.3 ... Collection of Data
3.4 ... Design and
3.5 ... Sample Size
3.6 ... Sampling Techniques
3.7 ... Data Analysis Techniques
4.1 ... Date Presentation and Analysis 38
4.2 ... Data Analysis
4.3 ... Data Interpretation
5.1 .... Summary of Findings
5.2 .... Conclusion
Globalization is a Universal
phenomenon. Globalization has brought a lot of changes to financial industries
in the global community and there is an increase in profit on economy through
Information Technology (IT)
There is no doubt; the introduction
of Automated Teller Machine (ATM) has changed the face of electron payment in
"An Automated Teller
Machine (ATM) is a computerized telecommunication device that provides the
clients of any financial institution an access to any financial in a public
space without the need for a cashier of human clerk"
(WIKIPEDIA, THE FREE
ENCYLOPEDIA). It is also called machine.
In the last ten years, Banks in
developed countries have been investing more and more on Information Technology
as a means to reduce costs and improve
operation efficiency. An investigation of the application of Information
Technology in Nigeria Banks was carried out in order to determine the
expectations and success of Information Technology implementations in the sector.
The data were generated from a
survey of randomly selected branches of Skye Banks in Lagos, the commercial
capital of Nigeria. Almost all the Banks had an information Nigeria policy, the
main thrust of which technology policy, the main thrust of which were to
achieve full application goals to secure competitive advantages and to be up to
take. Only 565.6% of them actually achieved some measure of successful
implementation. The expected benefit of investment in IT were realized in only
a relatively few number of Banks.
The consequence was that, less
than 40% of the Banks were poised to maximize the benefit of IT through major
investment especially in the areas of online access and
transactions electronic commercial and electronic publishing. It is estimated
that at least 60% of the branches of the, Banks are spending less than $150.000
annually on Information Technology (IT).
In the light of these, Banks in the country are now
adopting teller service Technology that is Automated Teller Machine (ATM) because
it is cost effective in the long run system in Nigeria.
In the past few years, Nigeria Banks and the
financial service industry in particular here embraced the concept of e-money.
Changes have begins to take place in the Nigeria financial land scope and
customer are increasing .raising the hope of expectations for quality customers
service customer is identified by inserting a plastic ATM card with a magnetic
stripe on a plastic smart card with a chip that contains a Unique code number
and some security information such as an expiration or CVVC. Also,
Authentication is provided by the customer entering a Personal Identification
1.2 STATEMENT OF THE PROBLEM
Poor' Automated Teller Machine (ATM) technology is
what customers of banks are now facing in Nigeria Banking Industry. Less than
two years after banks customers have welcome ATM, the assistance is gradually
changing, into another extravagant display of frustration. And the problem of
cash/card retreat is no more a mere saying. However, usage of Personal
Identification Number Code (PIN Code) by other people is the contra statement
of the problem identified for this project work. As these could help to reduce
the risk bank/customer might fall into. The research project is thus poised, to
examine the possible role of which A TM could play on Nigeria banks especially as a lot of
frauds are associated with A TM technology nowadays.
1.3 AIMS AND OBJECTIVES OF THE STUDY
The primary objectives of this study are to
seek/entitled "Effects of ATM technology on Nigeria banking
To examine the
importance of ATM on Nigeria citizen in banking industry, Stockage of cards on
the machine, efficiency and effectiveness of A TM on banking, customer and also
ATM is curse or blessing to banking industry?
long does it takes you to complete withdraw process make on A TM?
ATM save and reliable?
money be withdrawn at any time on ATM?
fast can PIN CODE be retrieve when forgotten?
A TM technology reduce the length of' queuing in banking hall?
many time can one use ATM card pet day?
1.5 FORMATION OF HYPOTHESIS
The null and alternative hypothesis to be adopted
for this research endeavor would as follows:
technology is not necessary to the survival of banking industry
technology is necessary to the survival of banking industry
technology is not the alternative to reduce queues that characterize the
country's banking hall
technology is the alternative to reduce queues that characterize the country's
has not improve bank service effectiveness.
has improved bank service effectiveness.
1.6 SIGNIFICANCE OF THE STUDY
The study upon competitive would
be useful in a variety of ways.
First and foremost, it would
help to contribute to the body of knowledge in this area of academic endeavor,
as student, scholars and other researchers may benefit in inversely from the
outcome of this researchers may benefit from the outcome of this research, also
be useful to all Nigerians and banking/financial organization so as to prong
the efficiency and effectiveness in other to gain competitive advantages and to
be able to meet the organizational goals and objectives.
1.7 LIMITATION OF THE
In the course of conducting this
research work it is expected that the following will constitute impediments to
the effective conduct of the study
to Data: inability to access relevant information is a
foreseen challenge to the success of this research.
Constraint: this study would have choose to cover a
larger scope to consider the whole commercial banks in Nigeria.
cost of running a large area: Also the financial implication of covering
the entire nation could be a predicament to the success of this research.
Nevertheless, I believe the above
limitations will in no way affect the reliability and validity of the research
1.8 THE SCOPE OF THE STUDY
The scope of this efforts
circumstances and the case study venue, which SKYE BANK PLC, the role is play
at ensuring the survival of the bank till date shall be the main scope of this
1.9 DEFINITION OF
ATM: Automated Teller
shorten the long story
Case of Study: A
detailed account of development of a situation over a period of time
This is to bring into existence and
produce a result
the right thing at the right time
the right thing at the right time with a minimum
group of people who from a business e.g., club in order to achieve a particular
Secret number given to owner of the bank account
cannot be rely on
Survival: The state of containing to live or
existing often in spite of difficulties or danger
Bank that has no limitation "until we reach sky"