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Product Category: Projects
Product Code: 00000272
No of Pages: 50
No of Chapters: 5
File Format: Microsoft Word
Price :
$20
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ABSTRACT
The core objective of this study is to
identify the effect of modern communication equipment on secretarial
performances in some manufacturing firms especially NB Plc-Enugu. This study comprises of fire chapter and each chapter is elaborate and explicit on the
subject matter. However, nine
research questions were formulated in
the study and the researcher made use of percentages to analyse the data
collected.
The data for this study was gathered
through the use of interview guide, questionnaire few books on the topic, and
past studies directly related to the study.
It is
inferred from the study that a secretary cannot really perform
effectively and efficiently without the use of modern communication equipment
and as the case may be, office equipment has been developing since seventeenth
century until now.
This study is intended to find out the
modern office communication equipment in use in manufacturing firms, the job
efficiency on the part of the secretary with the use of these equipment, the
job satisfaction they give to secretaries, the challenges they pose, the
problem encountered by secretaries on the usage and how far they have helped in
enhancing the secretaries efficiency in the organization.
Finally, five
manufacturing firms based in
TABLE OF CONTENTS
Title
page
Approval
page
Dedication
Acknowledgement
Table of
contents
Abstract
Chapter one
1.0
Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 The objective or purpose of the study
1.4 Delimitation of the study
1.5 Research questions
1.6 Significance of the study
Chapter two
2.0 Review of related literature
2.1 Introduction of office automation
2.2 The reasons for moderns communication
Office equipment
2.3 Modern communication equipment compared
With the old equipment in secretarial field
2.4 Problems secretaries encounter in the use
of these
Modern communication office equipment
2.5
Summaries
Chapter three
3.0 Methodology
3.1
Research Design
3.2
Area of Study
3.3
Population of the study
3.4
Sample and Sampling Procedure
3.5
Instrument for the Data Collection
3.6
Validation of the Research
Instrument
3.7 Method of Administration of the Research Instrument
CHAPTER FOUR
4.0 Data
Presentation and Results
4.1 Introduction
4.2
Analysis of Data
CHAPTER FIVE
5.0
Discussion, Implication; Recommendation
5.1
Discussion of Results
5.2
Conclusion
5.3
Implications of the result
5.4 Recommendation
5.5
Suggestion for further research
Bibliography
Appendix
Questionnaire
CHAPTER ONE
1.0
INTRODUCTION
1.1 In
discussing the impact of modern communication equipment on the secretarial
performance in organizations; two factors are to be recognized. Technological
growth and organizational structure.
Organisation here does not mean only structure but includes aspects of
interactions between people and machines in achieving set organizational goals.
It
is said that successes of any person or organisation depends largely on
information available to a human person and the constant modification of modern
communication equipment that is fully up-dated with modern information.
This
ascertain brings us to the purpose of an office which includes the following: Administration, clerical work, money handling
information communication systems which is an embodiment of secretarial
operations. Office as a mini-social
system according to farber and Barr 1979 plays important roles in defining
responsibilities. For the aforementioned
reasons the secretary must be available to organize and run the office
completely. Here the secretary is seen
as an executive assistant who has a mastery of
office/organizational skills. She has to be familiar with the manipulation
of the modern communication equipment which is made to enhance his/her
performance.
Office
automation provides increased productivity through improved access to data,
faster responses to customer demands and faster decision makings. The invention of modern office equipment were
necessitated as a result of the growth in large scale enterprises and also as a
technological break through. The office
therefore relies much on sophisticated office equipment in order to cope with
the ever-increasing activities in the organizations.
Like
in Nigeria Breweries Plc. Which is one of the largest quoted company in
It
seems however, that although the higher levels of management might not make
much direct use of modern office technology the secretary will. This office automation for the secretarial is
in providing the secretary with a system that meets the real need identified as
being important rather than the ones of typing and stenography that are
thoughts to be important. As against the
traditional office the modern office has a lot of activities to perform with
the aid of modern equipment.
Nowadays,
un-countable manufacturing industries have installed these equipments and the
secretaries are present to manipulate them in discharging their duties
efficiently and effectively.
1.2
STATEMENT
OF THE PROBLEM
The importance of
efficiency in job performance can not be over- emphasized. A case for the pursuit of increased efficiency/productivity
can be made simply by looking at the categories of office work, the size of the
size of the office work force and the impact of mechanization.
The secretarial
profession have witnessed a tremendous change in terms of technological advancement. Modern office equipment has taken the toll
of events with the growing rate of scientific and technology which are used in
manufacturing industries to facilitate office work and reduce labour costs. They include:
electronic typewriters, fax machines, telephone, computers, dictating
machines and recording machines etc.
1.3
THE
OBJECTIVE OR PURPOSE OF THE STUDY
Therefore the
purpose of this study is to identify the impact of modern office equipment on
the job performances of secretaries in NB Plc –
1.
The extent the modern office equipment enhances or has
enhanced the job performance of secretaries in the discharge of her duties in
NB-P Enugu.
2.
The accuracy of work done using these equipments.
3.
The quantity of time spent or needed to perform a task
using these equipments.
4.
The reduction of cost brought about by the installation of
these equipment
5.
The job satisfaction the secretary derives from the use of
these equipment in performing her duties.
6.
The job security of secretaries with the acquisition of
these modern office communication equipment
1:4 DELIMITATION OF
THE STUDY
This study is limited only to NB Plc -
1.
Designated employed secretaries
2. Clerks whose function has been enveloped by modern office
equipment
3.
Managers
4.
Operatives.
1.4
RESEARCH
QUESTIONS
The following
questions were designed by the researcher to enable her reach conclusions such
as:
i. How far as the modern office equipment
enhanced efficiency in secretarial duties in manufacturing industries
especially in NB plc-Enugu?
ii. To what extent has the use of these
equipment assisted the secretary in the discharge of her duties?
iii. How accurate and qualitative is the work
done using these equipment in manufacturing industries.
iv. What are the problems the secretaries
encounters in the use of these modern office equipment.
1.5
SIGNIFICANCE
OF THE STUDY
This study will be
of great value to the professional secretaries and society in general as well
as manufacturing firms like NB Plc –
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