TABLE OF CONTENTS

Title page

Certification

Dedication

Acknowledgement

Table of contents

CHAPTER ONE

Introduction

Statement of problem

Research question

Objective of the study

Research hypothesis

Significance / justification of the study

Scope and limitation of the study

Definition of the key term

Organization plan of the study

CHAPTER TWO

Literature Review

Historical background of the case study

What is marketing

The marketing mix

Marketing channels

Market Segmentation

The important and development of marketing

Marketing (Selling) function of commercial banks

Public Relations

Selling

Standard of service

Service offer by first bank plc

Difference between marketing of banking services and marketing of other consumer or industrial product.

CHAPTER THREE

Research Methodology

Research population

Sampling techniques

Statistical techniques employed

Validity and reliability

CHAPTER FOUR

Data presentation and analysis

Analysis of data

Test of hypothesis

CHAPTER FIVE

Findings

Summary

Conclusion and Recommendations

References

CHAPTER ONE

1.1   INTRODUCTION

        Deposit mobilization is the bedrock of the present future growth of banks. In the past emphasis was on marketing and distribution of goods but with recent development which arises due to technological economical and social changes as well as changes in the people expectation marketing of financial services has gone beyond these for the continuous survival of financial institution.

        The traditional approach to banking began to chances as bankers come to realize that marketing has a role to play in any modern organization whether such organization is profit oriented or not profit oriented. The role of marketing becomes important in Nigeria as the business of banking grow from the function of taking deposit; lending money transmission service to include a host of other financial services. Profit making activities in an organization is very important, profit have to be made ensured survival and to finance development.

        In an organization like commercial banks profit marketing strategy in business. It involves the effort to understand and satisfy the need of both present and potential customers. In order to satisfy customer, the need for the application of different element knows as marketing mix.

        The marketing mix which can be define as the combination of element which must be linked of mix of together in a unique manner of devise marketing strategy. Decision made in each of these arenas are design to provide the most promising means of meeting the needs of target market, that is a well defined set of customer whose needs the marketing want to satisfy.

        The banking industry in Nigeria is highly competitive, the establishment of new bank like Oceanic bank, Zenith bank, Diamond bank etc. in recent years and the opening of numerous rural branches by the  bank has increases completion within the banking industry. The completion centers around quality of services provided location, building and tradition, contracts, other area of competition include innovation and adoption of modern technique like computerization of their services.

        Unlike the marketing of tangible good whose main task is to formulate strangles for pushing their goods to the final consumers, marketers of banking service have tow to achieve in their marketing strategies.

        The primary function is to mobilize funds for lending purpose by an accepting various account like savings time or fixed deposits and current demand deposit.

        These functions are not limited to the trust banking alone. Furthermore the marketers of banking service also needs to design strategy for investing their funds just like marketers of tangible ways were each subset may be regarded as largest market. The banking market is also segmented into money and capital market and this according to the type of financial and required by the customers.

1.2   STATEMENT OF RESEARCH PROBLEM

        Banks, in their efforts to provide essential and continuous banking services to their customer, are often facing with numerous problems. These include persistent long queries by customers, system of initial control, stringent lending policies, and unnecessary delay in clearing cheque and bank staff in difference to their customers.

        The bank pleases against these serious accusation infact blamed the environment in which they operate some negative aspect of this environment include fraud impersonation cheating material and external theft.

        Furthermore the problem of developing nations with a massive population whose literacy is very low. In spite of the fact that the first bank of Nigeria plc some marketing technique like and regiment sales promotion, the extended to which these technique and tools are been systematically used to eliminate customer complains yet to be known. In addition ways in which marketing can be integrated into banking business and the extent to which the marketing can contribute to the improvement of banking efficiency and effectives one area is which little work has to be done in Nigeria. It is a result of all these that promoted the needs to carryout these that promote the needs to carry out this research.

1.3   RESEARCH QUESTIONS

1.     What do you understand by the term “MARKET?”

2.     What are the five major factors militating against effective bank marketing in Nigeria.

3.     What strategic option will you recommend for reorganizing your bank services?

4.     What is the size of the market for a particular bank service.

5.     What are the trends in the market?

6.     How does the new service is more profitability than the old service.

7.     What is marketing mix

8.     What are the roles of marketing mix

9.     What is market segmentation?

10.   What are the basic requirement for effective segmentation?

1.4   OBJECTIVE OF THE STUDY

        Marketing of banking services goes beyond selling banking services it involves a careful cultivation of the existing connecting and seeking for the correction and advantage of bank and it customer like seeking to make the best use of the bank presence in its community.

The aims of this study is to examine the role of  deposit mobilization through market in banking sector and to determine the extent to which first bank of Nigeria Plc market it service to this end the study shall examine.

To implementing marketing extent services in first bank and to find out the extent to which these service meet the customer satisfaction.

To differentiate marketing in banking, marketing consumer or industrial good and service and manufacturing organization.

To extent first bank of Nigeria plc market service in terms of employing marketing technique for mobilizing their customer, increasing their patronage and improving efficiency and effectiveness of their operator.

1.5   RESEARCH HYPOTHESIS

        This is a statement that should be either accepted or reject based on available sample data.

        This hypothesis is always formulated in two (2) ways;

Null hypothesis …………..Ho

Alternative hypothesis…...Hi

Ho – Deposit mobilization through marketing does not have positive effect in banking services.

Hi: Deposit mobilization through marketing have a positive effect in banking services.

1.6   SIGNIFIANCE OF THE STUDY

        The study is important because is carefully improving and assess deposit mobilization through marketing of banking service in Nigeria. The study has acquainted researcher with the role and contribution forward deposit mobilization through banking services.

        The study helps to improve the performance and maintain bank customer relationship.

        It will be of benefit to the government in the area of policy making. It will help them in implementing policies that will favour the service in the banking sector and also them to help in improving the banking services in any  possible ways.

        It will be of great importance to the community by enlightening them of the improvement of Deposit mobilization in banking sector, to increase productivity and relaying their objectives which will help them, and to satisfy their customers.

        Students in higher institution will also, the outcome of this project as relevant material in their field of study. Researcher will benefits from the research work because it will enlighten such student to some areas of the study that enable him/her to improve in knowledge.

1.7   SCOPE AND LIMITATION OF THE STUDY

        The Scope of the study is the deposit mobilization through marketing of banking services (A case study of first bank of Nigeria Plc.).

        But, there will be some limitation to this study which include time constrain, financial constrain, inadequate material, human complexity etc.

1.Time constraint: time is another constraint as the researcher may be faced with other commitment and this might not give the researcher enough time to concentrate on the research work.

 

2.Financial constraint: to carry out research, it requires a lot of money for a better work, but, in this research work only little fund is available to carry it out.

 

3.Inadequate materials for a researcher to derive at a good research worth, he must gather an adequate text book. However, effort will be made to ensure that materials above constrain do not affect the effective & completion of the research work.

 

4.Human Complexity: The researcher is faced with complex nature of humans, which he is dealing with. This nature involves, personality, social status, environment factors and life style.

 

5.The problem of sampling from the population of the study may also be encountered. This can be due to areas to be covered, how to reach the population and even the sincerity in response to the information required.

 

1.8   DEFINITION OF KEY TERMS

 

1.     Bank: A bank is a financial market institution which accept money, safeguard deposit of money from customer, which permit to be withdraw  or transfer from one account to another and it lands surplus of deposited money to customer who wish to borrow.

 

2.     Service: Can be defined as organized system to provide for the need of public service are those separately identifiable essentially in tangible activities that provide want satisfaction.

 

3.     Interest: This is money paid either loan of for, the someone else money.

 

4.     Treasury: It is a safe in strong room for where cash and other valuable document of bank are kept.

 

5.     Voucher: These are paying in slip cheque debit and credit and other document from which account are posted. It is a book where account are kept.

 

6.     Commercial Bank: These are bank that offer full banking services to commercial, industry and other sector of economy. These service include current saving, foreign exchange and fixed deposit account.

 

7.     Strategy: It is a particular plan or way for achieving good of an organization. It refers to the statement of long term causative to be achieving that is the end of which the organization intend to achieve.

 

8.     Customer / Consumer: These are the category or group of people, the organization intend to satisfy in order to achieve the organizational goals and objectives.

 

9      Modification: This is a process of changing the usually way and manner of doing thing which is not completed different from ways.

 

10.   Motivation: this is act of promoting on individual to act has desire way.

 

11.   Liquidation: This is a situation whereby an organization is unable to meet its hors term financial obligation as they mature, there by leading to the realization of its assets in setting the debts.

 

12.   Profitability: This is the ability of business of an organization to earn greater on much return on investments.

 

13.   Perception: This is  becoming aware of the existence of something through the sense.

 

1.9   ORGANZIING / PLAN OF THE STUDY

 

        The structure of this project is divided into five chapters.

Chapter one

        Introduction, Statement of problem, Research Question, Objective of the study, Research hypothesis, significance/ justification of the study, scope and limitation of the study, definition of the key term, organization plan of the study.

 

Chapter Two

        Literature review, historical background of the case study, what is marketing, the marketing mix, marketing channels, marketing segmentation, the important and development of marketing, marketing (selling) function of commercial bank, public relation, setting, standard of service, service offer by first bank PLC, Difference between marketing of banking service and marketing of other consumer or industrial product.

 

Chapter three

        Research methodology, Research population, sampling techniques, statical techniques employed, validity and reliability.

 

Chapter Four

        Data Presentation and analysis of data

 

Chapter five

Findings, Summary, Conclusion and Recommendations, References.